Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of St. Charles - Service Center
St. Charles, IL
248 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
248 Reviews of Mercedes-Benz of St. Charles - Service Center
Sort by
February 02, 2022
Thorough diagnostic procedures and quality repair combined with the service advisor Mark's communication kept me informed. Excellent service experience. combined with the service advisor Mark's communication kept me informed. Excellent service experience. More
by J
Employees Worked With
January 31, 2022
Overall good service maybe improving the waiting time for an advisor will be gladly appreciated an advisor will be gladly appreciated More
by Jorgegarci
January 04, 2022
Great service, as always! Very thorough and my car came back clean as well. I appreciate the attention to detail with things going on with my car. back clean as well. I appreciate the attention to detail with things going on with my car. More
by Lauren Zielinski
Employees Worked With
Derek Stevens
October 29, 2021
Excellent Customer service. Mark Matuszewski is always very helpful when we bring our Mercedes Sprinter in. very helpful when we bring our Mercedes Sprinter in. More
by Walter Lechner
Employees Worked With
October 09, 2021
Appointment was on time, loaner was ready and waiting and all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. More
by Bob D
Employees Worked With
Corey Weaver
October 01, 2021
Everyone was helpful and the service was done promptly. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. More
by kurtstuart
Employees Worked With
September 16, 2021
Fast, friendly service for my ML450. Sensitive to my needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. More
by Jean
Employees Worked With
September 12, 2021
The usual professional service and efficiency we've come to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. More
by vcavallo
August 10, 2021
Excellent communication and the work performed was excellent. Everything was well organized and don’t professionally excellent. Everything was well organized and don’t professionally More
by John o.
June 25, 2021
Service department at this dealership is excellent. All work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was spotless when I picked it up. Dean Pontrelli and John Nikolich took care of me and answered all my questions all of the way thru my visit. I would recommend this dealership to everyone. More
by Chrishood1
