Mercedes-Benz of St. Charles - Service Center

Great service, as always! Very thorough and my car came back clean as well. I appreciate the attention to detail with things going on with my car. back clean as well. I appreciate the attention to detail with things going on with my car. More

Excellent Customer service. Mark Matuszewski is always very helpful when we bring our Mercedes Sprinter in. very helpful when we bring our Mercedes Sprinter in. More

Appointment was on time, loaner was ready and waiting and all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. More

Everyone was helpful and the service was done promptly. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. More

Fast, friendly service for my ML450. Sensitive to my needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. More

The usual professional service and efficiency we've come to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. More

Excellent communication and the work performed was excellent. Everything was well organized and don’t professionally excellent. Everything was well organized and don’t professionally More

Service department at this dealership is excellent. All work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was spotless when I picked it up. Dean Pontrelli and John Nikolich took care of me and answered all my questions all of the way thru my visit. I would recommend this dealership to everyone. More

I prefer this Dealership over others in my area. Once again Dean and Mark always update me on mech’s progress at the end of the day. again Dean and Mark always update me on mech’s progress at the end of the day. More

Fast and friendly service. Mark kept me up to date on progress and procedures throughout my visit. Follow-up texts checking on my satisfaction were appreciated. progress and procedures throughout my visit. Follow-up texts checking on my satisfaction were appreciated. More