Mercedes-Benz of St. Charles - Service Center

Going to Mercedes Benz of St Charles is the best dealer experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the s experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the staff is friendly, nice, and helpful. I always leave with ease when dropping off my vehicle here for service. This dealer is so fast and puts so much detail into their work. I normally work with Brad or Jacob when coming in and can say, I appreciate that they both have always done an awesome job at making my experience feel as luxurious as can be.I always feel welcome, they are both always extremely detailed, polite, and helpful. I live closer to Naperville but will continue to make the trip to St. Charles because of the service. More

My car had water damage that was very hard to get out. Jacob made sure it was done right. Jacob made sure it was done right. More

Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use th Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use them as my regular shop if I lived closer. More

Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. I would recommend them to all MB customers. More

Have been having my cars serviced at this dealership for the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and ch the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and check out all are top notch personnel. The facilites are excellent as well from the showroom to the customer lounge to the service and billing area. More

Their Service Department is top notch. I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight. I was given a loaner while they did troubleshooting, discovered the issue, and fixed it. Everything was covered under warranty. They are always so professional and courteous. More

Greeted promptly on arrival, were ready to receive my car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the servic car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the service I needed, and the final bill was less. First rate facility, clean, easy to get to and very comfortable waiting area. The people are fantastic! More

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More