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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
246 Reviews

246 Reviews of Mercedes-Benz of St. Charles - Service Center

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July 03, 2023

Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use th More

by baileyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Schrank
Jul 05, 2023 -

Mercedes-Benz of St. Charles responded

Thanks for the wonderful review! Your support is appreciated.

Jul 05, 2023 -

baileyg responded

👍

April 14, 2023

Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. More

by bcarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mercedes-Benz of St. Charles responded

Happy to assist! Thanks for sharing!

March 26, 2023

Have been having my cars serviced at this dealership for the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and ch More

by JWood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Weaver - Service Department
Mar 29, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing your thoughts.

March 20, 2023

Their Service Department is top notch. I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight More

by donna.larsen
Recommend Dealer
Yes
Employees Worked With
Brad Schrank
Mar 20, 2023 -

Mercedes-Benz of St. Charles responded

Glad we could assist you with your concern! Thanks for sharing, Donna!

March 08, 2023

Greeted promptly on arrival, were ready to receive my car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the servic More

by eca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Weaver
Mar 09, 2023 -

Mercedes-Benz of St. Charles responded

Happy to have help wiht your auto needs! Thanks for sharing. Your support is appreciated.

February 10, 2023

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Bucaro
Feb 10, 2023 -

Mercedes-Benz of St. Charles responded

Thanks for your kind words and for being our customer, Mark!

February 06, 2023

Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

by MJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts! We appreciate your support.

January 27, 2023

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c More

by KLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Rogers
Jan 30, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to working with you for many years to come!

November 01, 2022

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! More

by hprzekop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for all your kind words. It's wonderful having customers like you!

October 17, 2022

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s More

by helen chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

helen chan responded

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!