Mercedes-Benz of St. Charles - Service Center

Bringing any car I have ever owned in for service has never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, and when needed always tell me what should be worked on next. Car just went over the 100,000 mark and your folks have certainly kept it running fabulously. Even past visits when the repairs involved a great deal of work and a couple of days to complete - progress was always reported and done in a manner exceeding my expectations. Your customer service exceeds many other shops I've been too and keeps me coming back. More

Steve in service was so helpful and friendly. He helped me to the fullest and gave me the best options for my car. Very professional and awesome experience! Thanks! me to the fullest and gave me the best options for my car. Very professional and awesome experience! Thanks! More

I came in for an A service, was seen in a timely manner, car was ready when promised. I had an addition issue when I left. I returned ASAP and the problem was solved . Nothing but praise for the service tea car was ready when promised. I had an addition issue when I left. I returned ASAP and the problem was solved . Nothing but praise for the service team! More

fast, friendly, professional, and quality service. It makes me proud to own a Mercedes Benz. My car was ready in the expected time frame. Very efficient. Thank you to all!!! makes me proud to own a Mercedes Benz. My car was ready in the expected time frame. Very efficient. Thank you to all!!! More

Great service and very accomodating. Loved the loaner! The car was clean and in great working order. The whole experience was very pleasant and quick. The car was clean and in great working order. The whole experience was very pleasant and quick. More

The key had broken for my Sprinter van. Steve Heinking handled the problem by ordering a new key and then asking to have it covered under warranty. The part arrived and an appointment was set to have it handled the problem by ordering a new key and then asking to have it covered under warranty. The part arrived and an appointment was set to have it programmed. It was done while I waited . Thanks for the fast service. Dave Niedzielko More

Erv and steve were very helpful and done great job ,Excellent service in great price,Will recomment my friends ,I hope i would have the same experience in future Regards Hassan Tahir ,Excellent service in great price,Will recomment my friends ,I hope i would have the same experience in future Regards Hassan Tahir More

I recently found out that there was a new mercedes dealership in st charles, il. I had just bought a used mercedes and had a lot of questions so I stopped in to see the place. The manager Steve Heinki dealership in st charles, il. I had just bought a used mercedes and had a lot of questions so I stopped in to see the place. The manager Steve Heinking was extremely helpful, he offered to have my car washed and went through all the information and history of my car. I asked them if they could give my car a quick look over because I wanted to make sure I bought a good car and they found a small leak from a suspension part, and a loose lower joint. They had the parts available and fixed it for me in 2 hours. The price was really good and they quoted me less because to replace both parts there was "overlap" so they took a lot of labor cost off. I have never heard of a dealership doing that. Steve and especially the technician were very honest and helpful. I was a little worried pulling into the dealer and left feeling very good. I cant explain the relief of knowing im not being taken or ripped off. These are very good people and I wouldnt hesitate to go back anytime I need something. More