Mercedes-Benz of St. Charles - Service Center

the service as always, was great. I was in and out. I was able to get a loaner car so it did not affect my day at all. able to get a loaner car so it did not affect my day at all. More

As always - five star service. Work performed and timeliness of work always sets a bar other dealers can't meet. Car is always returned clean and folks always make sure they have taken care of all timeliness of work always sets a bar other dealers can't meet. Car is always returned clean and folks always make sure they have taken care of all items to my satisfaction. Great job - once again ! More

My vehicle was recently purchached as Used and is still under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bum under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bumber and patiently addressed my questions, concerns etc. Very nice guy! More

Very Friendly and Customer Service oriented dealership. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. More

We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you! More

I was greeted with a kind caring attitude. Erv brought Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am ve Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am very happy with the outcome and the sense of honesty. I hate nothing more than going to a dealer and feeling being taken advantage of. You have a great staff and I will be back hopefully later than sooner. More

I was very pleased with the repairs. I would have liked to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the service dept did contact my insurance company & arranged for all the needed repairs to be covered by my Smart contract. More

Warranty Service on my Smart Car. Fast Reliable service department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. More

Being a first time Mercedes Benz owner I was extremely pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. More

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20mi snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet. Hosea Brooks SLK Owner More