Mercedes-Benz of St. Charles - Service Center

Excellent customer service everytime. The customer Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. When I bring either one of my Mercedes-Benz in for routine scheduled maintanence, I know that when I return to pick it up my car is not only clean but a very knowledgable service representative will explain to me what exactly was done to my car and if anything else was needed or recommended. Thank You! More

I am very pleased with the look of my new running boards on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defra on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defray the cost of this optional parts add on. The quality of the work performed was exactly as I hoped for. Erv was friendly and helpful in my request to keep the old parts, and I appreciated that he explained the work that was done. You have created a "home-like" atmosphere at your center. You do well by making friends out of customers. More

This visit was only my third, but as in previous visits, the staff in service exceeded my expectations. Fast, efficient and friendly. What's not to like?! the staff in service exceeded my expectations. Fast, efficient and friendly. What's not to like?! More

It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily. More

I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service. Thanks Erik White More

I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empath customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier! More

I bring both of my Mercedes to St Charles for service and have always had a great experience. This location is not the closest to work or home, but I take it there anyway. have always had a great experience. This location is not the closest to work or home, but I take it there anyway. More

Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More

Earv was wonderful from beginning to end. He was so accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family. More

Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with. More