Mercedes-Benz of St. Charles - Service Center

GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More

Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More

Warranty work Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again. More

Quick Service Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. More

Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More

The screw that ended the life of my tire Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same d Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys! More

Great service Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when I come into the shop. More

GREAT! Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I alwa Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I always drop in and let Mark Matuszewski know my problem with my Doge Sprinter and we set up a time that is good for both of us and discuss all of the above. I arrive settle in to you lovely waiting room and relax while I wait for the job to be done. It is always great service. More

Starting to Sound Like A Broken Record Never thought it would be possible to "like" going to get your car serviced - but the folks here manage to make that statement possible. Service is Never thought it would be possible to "like" going to get your car serviced - but the folks here manage to make that statement possible. Service is great, always courteous, not enough they can do to make sure you understand the work being performed as well as timing it will take to do it. My car is nearing 130,000 miles and I really believe it will easily go 100,000 more. The team of Erv / Hector are rock stars of car service. I have owned many different makes and models of cars over the years and I can honestly say the car and the service at Mercedes Benz of St. Charles is THE reason I will stay a Mercedes owner. This last service visit they walked me through all of the repairs and explained them in a manner I understood - which is always appreciated. I highly recommend giving these folks a call. More

I had the spring clean-up offered and was very pleased. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. More