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Mercedes-Benz of St. Charles - Service Center
St. Charles, IL
246 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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246 Reviews of Mercedes-Benz of St. Charles - Service Center
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February 15, 2015
Thoughtful Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horre Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horrendous weather, asked if I'd be ok in it. I didn't think I would and he changed it to the large SUV. Felt very safe driving the loaner while waiting for my vehicle to be serviced. That small yet thoughtful question from Erv made my day! Of course, my own car, after being serviced, is good to go for another year. More
by sndyr
February 08, 2015
Positive Service Experience I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all of the diagnostics and found everything to be normal, so he cleared the code. He then explained to me what he had done and said that if the light should come on again to bring the car back in for further evaluation. Very efficient service and a positive experience. More
by John
Employees Worked With
I did not catch the names of the service manager or the technician who worked on my car.
January 04, 2015
Exceptionally Pleased Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant inter Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant interactions. A relatively long distance for me to drive (further than a half-dozen MB dealers), but worth it knowing my car and I are in such great care. More
by Hammer212
December 17, 2014
Steve Heinking, Excellence in Service! I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never ha I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never had a situation in which they haven't given every attention to detail to make my experience the best ever. I don't like handing over the keys to my vehicles, but I can rest assured that when I pull into MB of St. Charles, they will do everything in their power to make things right. More
by SuperdutySam1
December 15, 2014
Service Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next day to let me know the car was done. Thanks Dean Pontreli for the great costumer service. More
by RAMartins
Employees Worked With
December 04, 2014
Excellent Service Manager that's Irvin Irv the Service Manager that took care of my car is one of the best service manager I've ever had the pleasure of working with in the 20 years that I' Irv the Service Manager that took care of my car is one of the best service manager I've ever had the pleasure of working with in the 20 years that I've owned Mercedes Benzes. His honesty, attention to detail and put customer first attitude is unmatched. Excellent Service Manager that's Irvin! Thanks, Eric Yarbrough More
by ericy61
November 30, 2014
Wonderful. Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealershi Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealership can be a little stressful. Even though I don't live in St Charles and had other choices, it was worth the drive. YSRyan. More
by yolanda ryan
Employees Worked With
Steve Resnick and Erv
November 19, 2014
GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More
by jxc1996
November 14, 2014
Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More
by Hannahaggie
Employees Worked With
September 30, 2014
Warranty work Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again. More
by DanGundrum1
Employees Worked With
Derek Katz
