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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
248 Reviews

248 Reviews of Mercedes-Benz of St. Charles - Service Center

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May 10, 2024

Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o More

by Nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of St. Charles responded

Thank you for your review, Nik! We appreciate your support.

April 25, 2024

Corey was great, took the time to explain "In Detail" the necessary things needed. Definitely use them again. More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Weaver
Apr 26, 2024 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to assisting you with your Mercedes-Benz needs for many years to come.

April 07, 2024

This an excellent place to have your MB serviced and repaired. Accurate estimates and professional service. More

by Margon 5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Weaver
Apr 09, 2024 -

Mercedes-Benz of St. Charles responded

I wanted to take a moment to express my sincere gratitude for your excellent review. Your kind words and support mean the world to us, and we truly appreciate your feedback.

April 01, 2024

Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my off More

by bobjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Mercedes-Benz of St. Charles responded

We are so sorry for the hiccup! It is our goal that each and every experience exceeds your expectations. Unfortunately, we fell short. Thank you for understanding and we will continue to do our best to get things right!

November 17, 2023

Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price. More

by helfrichc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Marco and Service Manager Ron
Nov 17, 2023 -

Mercedes-Benz of St. Charles responded

Glad we were able to help! Thanks for sharing. Your support is appreciated.

October 11, 2023

I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class ser More

by whausner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

September 17, 2023

Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Greg!

August 31, 2023

Fast service and friendly service providers. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Aug 31, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you, Ron! Thanks for sharing.

August 18, 2023

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . More

by acenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Weaver
Aug 21, 2023 -

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated!

August 12, 2023

I always bring my Mercedes for service at Mercedes of St. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous. More

by Hfaelnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of St. Charles responded

Thank you for letting us assist you with your auto needs!

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