Mercedes-Benz of St. Charles - Service Center

Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More

routine service check very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also More

Top-Notch, Expeditious, Friendly I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, washed and ready for pick-up at 1:00. Consistently top-notch, friendly, knowledgeable service from management (Craig Falkenthal) to sales (Zach Smith) to service department (Erv Janicki). More

Quick, honest answers. Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage policy. More

Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More

Great service Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done j Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done job. More

It was good Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! More

Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More

Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More