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Mercedes-Benz of St. Charles - Service Center
St. Charles, IL
248 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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248 Reviews of Mercedes-Benz of St. Charles - Service Center
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March 24, 2016
Years of great Service I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. More
by ne14692n
Employees Worked With
March 24, 2016
Love this Mercedes Team ! This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks T This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks Team! More
by Cynthia Banks
November 09, 2015
Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More
by Ken
October 30, 2015
routine service check very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also More
by minnie
Employees Worked With
not sure who but all were very nice
October 28, 2015
Top-Notch, Expeditious, Friendly I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, washed and ready for pick-up at 1:00. Consistently top-notch, friendly, knowledgeable service from management (Craig Falkenthal) to sales (Zach Smith) to service department (Erv Janicki). More
by JAB
October 21, 2015
Fast, efficient, knowledgable, professional Driver side seat would not adjust. I was anticipating a costly parts and labor repair. It only took 30 min for a software fix and cost $75. Whew! Driver side seat would not adjust. I was anticipating a costly parts and labor repair. It only took 30 min for a software fix and cost $75. Whew! More
by Chemist
October 15, 2015
Quick, honest answers. Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage policy. More
by Brian
October 14, 2015
Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More
by BusyMom635
Employees Worked With
October 10, 2015
Great service Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done j Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done job. More
by BHAWKS99
Employees Worked With
Derek Katz
September 23, 2015
It was good Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you! More
by nancyland
