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Mercedes-Benz of St. Charles - Service Center
St. Charles, IL
248 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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249 Reviews of Mercedes-Benz of St. Charles - Service Center
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October 16, 2016
Service review Thanks to your service advisor, Bill Spencer, for taking great care of my maintenance needs. As usual, Bill was very accommodating, saw that I had a Thanks to your service advisor, Bill Spencer, for taking great care of my maintenance needs. As usual, Bill was very accommodating, saw that I had a loaner to use while my C300 was in the shop for a few days, and kept me informed of the progress of the repair work. Getting through to your service department was very challenging to say the least. My initial call was not even answered. I tried back later and reached what I later learned is your central answering operator who initially transferred me to the wrong Resnick dealership. That service advisor then transferred me to the proper location and I was finally able to get the repair work initiated. If it had not been for good past experiences with this dealership, I would have gone elsewhere for my service. My car was disabled and had to be towed in. The tow hook was still attached to the rear bumper when I picked up the car! More
by Dave
Employees Worked With
Bill Spencer
October 15, 2016
Oil Change Very helpful and friendly staff. They took care of everything needed and I even noticed an extra service taken care of when I returned home. Thanks Very helpful and friendly staff. They took care of everything needed and I even noticed an extra service taken care of when I returned home. Thanks guys! More
by BusyMom635
Employees Worked With
October 05, 2016
service They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the syst They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the system on the car. #2 I CANNOT GET THE SUNROOF TO OPEN> cannot find if they put it in a lock mode, etc., can someone PLEASE CALL to walk me through getting it to open. Theresa Albanese 630/334-0887. I should be available Monday or Tuesday from 12-3. Thank you. Theresa Albanese tgand3@sbcglobal.net More
by Glenn Albanese Sr
Employees Worked With
September 30, 2016
Quick I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient More
by Emergency1
Employees Worked With
Ron Neal
September 11, 2016
Problem with acceleration and routine maintenance I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it w I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it wouldn't happen again. It was very helpful that I was given a loaner to drive while they serviced my car. More
by Mink,Kathleen
Employees Worked With
Steve Heinking
August 04, 2016
Great people and great service Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respe Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respect and appreciate customers. More
by Mariann123
Employees Worked With
Ron Neal
July 14, 2016
Easy and efficient Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you More
by candace
Employees Worked With
Bill... in service
July 09, 2016
In for service Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.O Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.Over all pleased with the service. More
by ezmony
Employees Worked With
July 05, 2016
Excellent I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not so I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer. More
by Rafferty
July 02, 2016
Good, friendly, knowledgeable Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for m Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for me to drive in the future. More
by rjjd616
Employees Worked With
Steve Heinking
