Mercedes-Benz of St. Charles - Service Center

Quick I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient More

Problem with acceleration and routine maintenance I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it w I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it wouldn't happen again. It was very helpful that I was given a loaner to drive while they serviced my car. More

Great people and great service Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respe Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respect and appreciate customers. More

Easy and efficient Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you More

In for service Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.O Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.Over all pleased with the service. More

Excellent I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not so I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer. More

Good, friendly, knowledgeable Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for m Excellent service team, They do outstanding work. I thought it was a little pricey for what I had done to my car and it might be a little far for me to drive in the future. More

I couldn't be more satisfied Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. I was totally satisfied. More

What more can you ask for! I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark. Keep up the great job team!! More

40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.) More