Mercedes-Benz of St. Charles - Service Center

Service visit Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that moment th Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that moment they will contact me later which I feel is rare in any business . I have scheduled appointments with Ron or Bill Spencer for warranty issues and maintenance. So far I am pleased and satisfied with all service visits. I feel confident that this dealership would take care of my concerns completely with friendly and competent service . This is by far the best dealership I have delt with especially when purchasing a pre owned vehicle . I am treated as if I purchased a new top of the line vehicle . Every customer matters that the way all businesses should be operate. More

Switch out tires and year maintenance The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look fo The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look forward to visiting the service department. Thank you st. Charles MB More

The best I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive car and am the most important person to bring a car in. I can't say enough as to how well I am treated and how well my cars have been taken care of. Other places may (or may not) be cheaper for service, but I would never take my car anywhere else. Jack and Mark have taken care of my cars as if they were theirs. More

Service minor corrections Joel was great in helping me secure a loaner car as well as getting a service appt. Bill was helpful in having my car serviced in timely fashion to e Joel was great in helping me secure a loaner car as well as getting a service appt. Bill was helpful in having my car serviced in timely fashion to extent could be fixed. More

Very pleased Everyone was very friendly and accommodating, I was very pleased with the service and staff. There are other Mercedes dealerships closer to me but i Everyone was very friendly and accommodating, I was very pleased with the service and staff. There are other Mercedes dealerships closer to me but it is worth it to me to go to the St. Charles location in order to receive great service. More

Service The main reason that we buy MB is that the MB center is so close to home. The experience at the center continues to reinforce that decision. The main reason that we buy MB is that the MB center is so close to home. The experience at the center continues to reinforce that decision. More

Complete service, delivered expertly and quickly I drive 41 miles each way -- passed several other more conveniently located (for me) MB dealerships -- to obtain the excellent service I get at MBoSC. I drive 41 miles each way -- passed several other more conveniently located (for me) MB dealerships -- to obtain the excellent service I get at MBoSC. You get the point. More

Fast service These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there is no left turn unto the dealership. You must go to the next light and make a U turn More

Over priced service Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by another Mercedes dealer and was considerably less expensive. More

Best of Class_Sales, Service, & Finance! From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refresh From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do! Patricia Klein More