Mercedes-Benz of St. Charles - Service Center

Updating software I brought my car in for a software update. The software update was completed in a timely period. Bill the service mgr. made sure I was informed of its I brought my car in for a software update. The software update was completed in a timely period. Bill the service mgr. made sure I was informed of its process, and assured me of its completion. The car was washed, and I was totally satisfied. More

Great service, fast and very friendly people They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service More

professional service very professional service team! I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible! I would highly very professional service team! I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible! I would highly recomend the service team there. More

Responsive, Profession, and Timely Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, cour Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, courteous, prompt, friendly, and accommodated all of my service requests. The car was delivered when promised...and super clean! Excellent job Mark, thank you!! More

R class Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle will require. More

Exceeds Expectations I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service consu I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service consultant and he had the paperwork ready and a nice, clean loaner waiting. Ron guessed at what the problem could be and told me upfront that they may not have the part in stock and that it might not be ready until the next day. However, if they did have the parts it would be ready early afternoon. At 12:30 he called and told me the car was fixed and ready to go. I drove back, the car was immaculate and worked like a champ. I like the fact that he was prepared for me to arrive, set an expectation for delivery and then exceeded it. And, the best part was that the car was still under warranty so there was no charge. Every service encounter I've had with this dealership (this was the first for something broken, all others were for routine maintenance.) has been a study in efficiency. I highly recommend them. More

Great first time visit !! This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top w This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top was put down. Dean and everyone made me feel like we had bought a new car! xxxxxxto you all! More

Service visit Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that moment th Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that moment they will contact me later which I feel is rare in any business . I have scheduled appointments with Ron or Bill Spencer for warranty issues and maintenance. So far I am pleased and satisfied with all service visits. I feel confident that this dealership would take care of my concerns completely with friendly and competent service . This is by far the best dealership I have delt with especially when purchasing a pre owned vehicle . I am treated as if I purchased a new top of the line vehicle . Every customer matters that the way all businesses should be operate. More

Switch out tires and year maintenance The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look fo The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look forward to visiting the service department. Thank you st. Charles MB More

The best I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive car and am the most important person to bring a car in. I can't say enough as to how well I am treated and how well my cars have been taken care of. Other places may (or may not) be cheaper for service, but I would never take my car anywhere else. Jack and Mark have taken care of my cars as if they were theirs. More