Mercedes-Benz of St. Charles - Service Center

Annual check up Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! More

Radio and noise service. After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to b After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to be replaced, which they did. They could not replicate a humming noise from the drivers seat, even though it was noted by the shop foreman noted the noise during diagnosis during an previous appointment. They said it was not unusually loud. They did put some sound dampening around a motor in the drivers seat, but we can still hear the noise. It somewhat defeats the purpose of engineering a quiet cab enclosure when the noise of the inside motors become annoying. At any rate, they did replace the radio, and provided a free loaner since the parts needed to be ordered, and took several days to arrive and install. Since we live in the loop (about an hour away), they were kind enough to have the car delivered and pick up the loaner. I must say they were very cooperative and went out of their way to provide the best service they could. I was very satisfied with their efforts. Thank you, Gerard P. Hand More

EXCELLENT STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . More

Excellent service. Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied custom Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied customer. More

Annual Service Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very profe Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too! More

Service Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed. Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed. More

Scheduled service Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all a Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all aspects of service. More

Great service Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it More

they have a wonderful dealership and every one is very nice! I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purch I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purchased the smart car only gave me on key and I had to order a new key so I got it from St Charles cause the dealership I got the car from was not a smart car dealership the Smart dealership was not that nice so I had bought a smart car from St Charles before and they were willing to help me the one in Madison Wi was not wanted to charge tons more money in the end I ended up paying 400.00 but better then paying more money from the smart dealer in Madison wi, and for now on before I buy ever another car hey better have two keys plus I'm from Beloit Wi!!! More