Mercedes-Benz of St. Charles - Service Center

Everybody helpful and nice Every time I go I have never had a bad experience like I said before what ever you need and ask people are polite and nice and knowledgeable Every time I go I have never had a bad experience like I said before what ever you need and ask people are polite and nice and knowledgeable More

Outstanding Great service Derek Stevens was very helpful. I will return for service again. I live in Park Ridge and go out of my way to go to this dealership. Great service Derek Stevens was very helpful. I will return for service again. I live in Park Ridge and go out of my way to go to this dealership. More

Pick up and loaner for routine service Courteous at all times. Pick up of my vehicle made at a convenient time. A loaner left for my use. Perfect experience in every way.! Courteous at all times. Pick up of my vehicle made at a convenient time. A loaner left for my use. Perfect experience in every way.! More

Generous service received. Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury agai Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury again. More

Always pleased with service Mark is always professional, Listens to my questions and gives good advice. I am glad I have a Sprinter service center close to me. I have called Mark is always professional, Listens to my questions and gives good advice. I am glad I have a Sprinter service center close to me. I have called him with questions when in the road and he has helped me out. More

Excellent service! Love love love this dealership and their service department! They have serviced my car for many years and go beyond to make sure the car is running gr Love love love this dealership and their service department! They have serviced my car for many years and go beyond to make sure the car is running great and I am Happy! More

Bill was an awesome service advisor After purchasing a used SL55 from another dealer I brought into MB of Saint Charles for an inspection. Bill Spencer was very patient with me in expla After purchasing a used SL55 from another dealer I brought into MB of Saint Charles for an inspection. Bill Spencer was very patient with me in explaining the service recommendations and items that needed to be fixed. I've taken my car to other MB service locations but none had the expertise, patience and customer service that MB of Saint Charles had. More

Sprinter Sevice I have had the best service on my Sprinter at St Charles Mercedes. I’ve visited other locations when I travel, but none have matched the customer serv I have had the best service on my Sprinter at St Charles Mercedes. I’ve visited other locations when I travel, but none have matched the customer service at St Charles. More

Ron and The Service Dept are simply amazing! I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership but brought the car to my work when I couldn’t make it there. I intend to let all my friends that drive Mercedes to know to go to Mercedes of St Charles. I was not just impressed, I was humbled by their excellent customer service after dealing with another dealership that was the opposite. Thanks Ron and The Service Team. More

Mercedes of St Charles is the most honest car dealership (no t just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but t just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but this good deed must not go unpublicized. My E350 didn't start one night after work last week, I had it towed to Mercedes of Naperville since it was the nearest one. Here is where my review becomes necessary for the benefit of any Mercedes owner within a decent the radius of the different dealers. They told me in Naperville that it was not the battery, which was my first thought since the battery has never been changed. they told me it was something called EIS and the Key and my total bill was $1773. I told my husband. We called Mercedes of St Charles, Ron and his incredible team not only fixed my car for about $500 but because I was stuck at work in Naperville, they BROUGHT it to me yesterday!!! Thanks a lot Ron and the incredible service team at St Charles. I usually don't write reviews. you deserve it and I will tell all my friends that ride Mercedes where they should go. More