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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
246 Reviews

246 Reviews of Mercedes-Benz of St. Charles - Service Center

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November 03, 2024

My observation of the dealership service, housekeeping, personal was five star. Mark led the way. More

by bjbauer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mercedes-Benz of St. Charles responded

Thanks for sharing. Your 5 star review is appreciated!

September 10, 2024

Marco was excellent! Very impressed with his skills set, knowledge and level of delivering superior customer service! More

by lina2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Arreola
Sep 12, 2024 -

Mercedes-Benz of St. Charles responded

Glad we were able to assist in your Mercedes-Benz needs! Thanks for sharing!

July 31, 2024

Ron Neal is always professional, friendly, and explains things in a language that I can understand. He keeps me in the loop via phone calls instead of texting. More

by catherinebxr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Neal
Aug 02, 2024 -

Mercedes-Benz of St. Charles responded

It is always our pleasure working with you, Catherine! Thanks for sharing your thoughts. Your support is appreciated.

July 27, 2024

Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service More

by DLSaam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of St. Charles responded

Glad we were able to assist in getting your vehicle in optimal condition for your road trip. Thanks for sharing. Your support is appreciated.

July 07, 2024

Dean was very professional and efficient during my car's maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also che More

by helen chan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Mercedes-Benz of St. Charles responded

We strive to meet both your Mercedes-Benz requirements and your scheduling preferences. Thank you for sharing, and your support is truly valued.

June 22, 2024

We brought it in for service and you never serviced it. We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't noti More

by jktkjk3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Matuszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Mercedes-Benz of St. Charles responded

We sincerely apologize if your recent experience with us did not meet your expectations. Please reach out to our service manager, Ron, at 630 485-2300 and he will personally review your service details with you. We are committed to addressing any concerns you may have and strive to ensure your complete satisfaction. Thank you once again for choosing our services, and we look forward to the opportunity to serve you again in the future!

June 12, 2024

MB of St Charles personnel are attentive, friendly and helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met More

by Uofeyealum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of St. Charles responded

We are delighted to have assisted with your Mercedes-Benz service! Thank you so much for the glowing 5-star review. Your support means a lot to us and we truly appreciate it.

May 20, 2024

Very easy to make a service appointment. Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and w More

by Silky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Mercedes-Benz of St. Charles responded

We're always here with a smile to assist you with all your Mercedes-Benz needs! Thank you for choosing us and for your continued support. Your satisfaction means the world to us, and we're grateful for the opportunity to serve you. If there's anything you need, just let us know—we're here to help make your Mercedes-Benz experience truly exceptional.

May 10, 2024

Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o More

by Nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of St. Charles responded

Thank you for your review, Nik! We appreciate your support.

April 25, 2024

Corey was great, took the time to explain "In Detail" the necessary things needed. Definitely use them again. More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Weaver
Apr 26, 2024 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to assisting you with your Mercedes-Benz needs for many years to come.

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