Mercedes-Benz of St. Charles - Service Center

Service Department is excellent. Estimates are always accurate. Work is completed on time. Vehicle is always spotless. Estimates are always accurate. Work is completed on time. Vehicle is always spotless. More

Mercedes Benz of St. Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, an Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, and thorough in their explanation of work being done and related costs. They are up front about what is critical versus optional. They keep me updated in the timeline for completion, provide a clean new model loaner while working on my vehicle, and the waiting area is cheerful and comfortable. More

My observation of the dealership service, housekeeping, personal was five star. Mark led the way. personal was five star. Mark led the way. More

Marco was excellent! Very impressed with his skills set, knowledge and level of delivering superior customer service! Very impressed with his skills set, knowledge and level of delivering superior customer service! More

Ron Neal is always professional, friendly, and explains things in a language that I can understand. He keeps me in the loop via phone calls instead of texting. things in a language that I can understand. He keeps me in the loop via phone calls instead of texting. More

Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service and great staff. More

Dean was very professional and efficient during my car's maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also che maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also checked my tires and make sure they are safe!! I am happy with him and Mercedes's service. Thank you very much!! More

We brought it in for service and you never serviced it. We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't noti We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't notice it until we got home and we live in Newark. More

MB of St Charles personnel are attentive, friendly and helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met in the waiting area which was clean and comfortable although the snacks were not quite as good as the dealership next door. Just sayin’. More

Very easy to make a service appointment. Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and w Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and when promised. More