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Mercedes-Benz of St. Charles
St. Charles, IL
332 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 332 reviews
July 10, 2020
No good Criteria for judgement. I cannot figure out how to get into this dealership other than to drive passed it and make a U turn and come backfrom the north. How can one have conf I cannot figure out how to get into this dealership other than to drive passed it and make a U turn and come backfrom the north. How can one have confidence in a business with such limited access? This is not part of a thoughful business plan! More
by Doug Goodwillie
Employees Worked With
I know none of these names.
July 04, 2020
Awesome experience Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He an Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He and his team work tirelessly to ensure everyone's experience is above expectations. Craig is a real asset to the company. More
by nanlin
Employees Worked With
July 04, 2020
Winnebago RV Recalls, updates and oil change done, best ever My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this profe My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this professional service, well worth the miles! More
by jzaiser
July 03, 2020
Craig Falkenthal was the most helpful manager to deal with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! More
by dawn.a.skoien
Employees Worked With
July 03, 2020
Consistent Excellence I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly recommend Craig and Mercedes-Benz of St. Charles. More
by sditzler49
Employees Worked With
June 21, 2020
Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! More
by Marcial A.
June 18, 2020
Wonderful service! I was in and out very quickly and knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. More
by Kathikuchler
Employees Worked With
June 18, 2020
Great Job Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle. Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle. More
by danielperillo
Employees Worked With
June 09, 2020
Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 feet, by appointment,.yet still the same wonderful experience. , More
by B3
June 07, 2020
Excellent service! My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly and helpful staffs. More
by FL
Employees Worked With
