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Mercedes-Benz of St. Charles
St. Charles, IL
332 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 332 reviews
October 15, 2020
Friendly professional staff answer all your questions, explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with n explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with nice amenities, and if not the loaner process is quick and simple More
by Bob D
Employees Worked With
September 24, 2020
Sales and service reps have been very accommodating. Also, I am a returning customer for service and have always had a pleasant and professional experience. Also, I am a returning customer for service and have always had a pleasant and professional experience. More
by mheffron
Employees Worked With
Thomas Kotsakis
September 02, 2020
I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best lo VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor. More
by SilverGLS
August 30, 2020
I needed to get my vehicle serviced and Brad Schrank assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new GLC)! Brad is very thorough & followed up daily with me regarding progress of my vehicle, not to mention a part that needed to be replaced due to a recall, and Brad made sure that was taken care of as well! Thank you for the Amazing service Brad you’re so knowledgeable and you treat the clients right, Mercedes St. Charles is lucky to have you! Not to mention the entire Mercedes service department is great! (Scott too!) You definitely have a loyal customer and I share my great experiences with friends and family! Thank you for making my business feel so valued! You’re the Best! More
by Natalie G.
Employees Worked With
Brad Schrank
August 24, 2020
I always service this 2010 GLK here at the dealer I bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very pro bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very professional way. More
by downey_joe
Employees Worked With
August 21, 2020
As always , great service at St Charles Mercedes. Brad was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!! was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!! More
by rdw727
Employees Worked With
Brad
August 14, 2020
Easy and quick We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in th We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in the check in/check out process. More
by kriskarl
Employees Worked With
August 05, 2020
Accomadating My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called t My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called the service dept. at Mercedes Benz of St. Charles and they were able to fit me in and get. new tire installed on my vehicle within an hour and a half. My family and I left on time for our trip. More
by jbrucato159
Employees Worked With
Clayton?
July 29, 2020
Great service. bbb bbb b bbbb bbb bb bbb bbbb bb bbbb bbbbb bbbb bb bbb bbbb bb bb bbbbbb b bbb bbb bbbb b bb bb bbb bbb b bbbb bbb bb bbb bbbb bb bbbb bbbbb bbbb bb bbb bbbb bb bb bbbbbb b bbb bbb bbbb b bb bb More
by buster
July 12, 2020
Accomadating a customer in these Pandanmic times I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark a I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark and Brad were. They arranged for my auto to be serviced that same day and let me use a loaner to not disrupt my day. Such forethought goes a long way in my busy schedule. Your dealership will be the first in recommendation for honest deals and excellent service. Henry Lozinski More
by Secndset
