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Mercedes-Benz of St. Charles
St. Charles, IL
332 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 332 reviews
May 02, 2013
Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. More
by BEMSL550
Employees Worked With
April 30, 2013
Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. More
by demskif
Employees Worked With
April 17, 2013
Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. More
by randazzocc1
Employees Worked With
April 09, 2013
Sales associate was knowledgeable and did not use high pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectf pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectful of that and did not pull any punches. He was straightforward from the beginning and easy to deal with. Dealership was beautiful and very accommodating to clients/car owners. Purchased a different Mercedes a month ago from a different dealership but would have purchased from this sales associate/dealership if we had known the experience would be this easy/pleasant. More
by lmorgeson
Employees Worked With
March 29, 2013
Erv Janicki is always a pleasure to work with; he takes car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car off to when you leave he keeps you informed about what needs to be done to your car, estimated time and cost, to thanking you for your business. Truely a great employee. Service completed is always done in a timely manner and am satisfied with the work done. More
by robertjlenz
March 17, 2013
Everyone was very pleasant. Explained what the service entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV t entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV to make the time go by faster. And it was fun to look at all the new cars in the showroom. More
by scnstlr
Employees Worked With
March 09, 2013
Was in and out in 30 minutes. Faster than Jimmy Johns. Dean was exceptional and very professional in handling the repairs to my new car Dean was exceptional and very professional in handling the repairs to my new car More
by sburnagiel
Employees Worked With
March 08, 2013
Excellent experience overall with great customer service. Andrew and Craig we very professional and enjoyed Craig's sense of humor. I would highly recommend this dealership and is a role model for others to Andrew and Craig we very professional and enjoyed Craig's sense of humor. I would highly recommend this dealership and is a role model for others to mirror. More
by sburnagiel
March 08, 2013
prompt and curteous service. No "up sell" b.s. Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with More
by warrendominick
February 19, 2013
Bringing any car I have ever owned in for service has never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, and when needed always tell me what should be worked on next. Car just went over the 100,000 mark and your folks have certainly kept it running fabulously. Even past visits when the repairs involved a great deal of work and a couple of days to complete - progress was always reported and done in a manner exceeding my expectations. Your customer service exceeds many other shops I've been too and keeps me coming back. More
by bartob
Employees Worked With
Hector Salgado
