Mercedes-Benz of St. Charles

I recently purchased a CPO Mercedes sedan from this dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has a very annoying clicking noise. I called the dealer next morning and told them about the issue and my concern. They asked me to take the car to their service department. After leaving the car in their shop for overnight, the following day they called me and told that there was nothing wrong with the car. I asked them to explain to me why the engine has the clicking noise which most other cars do not. They kept telling me "you will be fine, nothing is wrong with the car, blablabla....". I spoke with the service director, who is just a talker. I even spoke with their general manager. But the GM just telling me "we have signed the contract, you can not return the car". All these guys they just care about their sales and DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Buying a dream car from this place turned out to be a NIGHTMARE! I strongly recommend NOT TO BUY from this dealer. More

Carol and Graham crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as d experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as described, Graham told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience. Terry Laramore More

I was very pleased with the repairs. I would have liked to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the service dept did contact my insurance company & arranged for all the needed repairs to be covered by my Smart contract. More

Warranty Service on my Smart Car. Fast Reliable service department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. More

My experience was great. Everything went very smoothly. Everyone was extremely friendly. I love my new car. I would recommend this dealership to all my friends. Everyone was extremely friendly. I love my new car. I would recommend this dealership to all my friends. More

Being a first time Mercedes Benz owner I was extremely pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. More

Great experience, beautiful store, knowledgable sales persons, and great product. I have purchased several cars from this dealership and I am continually pleased. I recommend it to my friends. persons, and great product. I have purchased several cars from this dealership and I am continually pleased. I recommend it to my friends. More

This was my first time at MB of St. Charles. Andrew was This was my first time at MB of St. Charles. Andrew was very open to my questions, and answered all of them. I was just browsing that day. I came ba This was my first time at MB of St. Charles. Andrew was very open to my questions, and answered all of them. I was just browsing that day. I came back on their next business day to purchase my new vehicle. Gene was very easy to work with and got us financed quickly. They made purchasing a new vehicle a breeze. No hassles - No back and forth negotiating - No having to see a manager for approval of the deal. New vehicle meets my needs & requirements. I have recommended to some of my friends that they visit the dealership. More

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20mi snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet. Hosea Brooks SLK Owner More

I am very satisfied with my new E350 4-Matic Coupe I purchased from Mark Saltzman, and would/have recomend him to my friends and family purchased from Mark Saltzman, and would/have recomend him to my friends and family More