Mercedes-Benz of St. Charles

My vehicle was recently purchached as Used and is still under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bum under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bumber and patiently addressed my questions, concerns etc. Very nice guy! More

First time at this dealer ship and was greeted by Joel May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Jo May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Joel May and also Gene Woods are a valuable asset for the dealership for giving us such a pleasurable experience. THANK YOU SO MUCH, Michael Raess More

Very Friendly and Customer Service oriented dealership. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one. More

I recently bought 2010 MB E350 coupe from St. Charles Did I recently bought 2010 MB E350 coupe from St. Charles Did my homework and based on online reviews and low miles car available went for a test drive Le I recently bought 2010 MB E350 coupe from St. Charles Did my homework and based on online reviews and low miles car available went for a test drive Let me tell you i was not disappointed , they have a good choice of fresh after lease 2-3 years MB Carol was very helpful , i drove 2-3 MB and my choice was a coupe ! Carol supported me with all my requests , all records and manuals , nothing to expect more Love the car and thanks Carol for a great job , 5 starts dealer More

We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you! More

I was greeted with a kind caring attitude. Erv brought Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am ve Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am very happy with the outcome and the sense of honesty. I hate nothing more than going to a dealer and feeling being taken advantage of. You have a great staff and I will be back hopefully later than sooner. More

Excellent experience at Mercedes Benz of St Charles. Easiest car purchase experience I have ever had, no hassle purchase, no back and fourth. In and out in 45 minutes. Definitely recommend MB St Charl Easiest car purchase experience I have ever had, no hassle purchase, no back and fourth. In and out in 45 minutes. Definitely recommend MB St Charles for a car. More

I recently purchased a CPO Mercedes sedan from this dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has a very annoying clicking noise. I called the dealer next morning and told them about the issue and my concern. They asked me to take the car to their service department. After leaving the car in their shop for overnight, the following day they called me and told that there was nothing wrong with the car. I asked them to explain to me why the engine has the clicking noise which most other cars do not. They kept telling me "you will be fine, nothing is wrong with the car, blablabla....". I spoke with the service director, who is just a talker. I even spoke with their general manager. But the GM just telling me "we have signed the contract, you can not return the car". All these guys they just care about their sales and DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Buying a dream car from this place turned out to be a NIGHTMARE! I strongly recommend NOT TO BUY from this dealer. More

Carol and Graham crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as d experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as described, Graham told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience. Terry Laramore More

I was very pleased with the repairs. I would have liked to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the service dept did contact my insurance company & arranged for all the needed repairs to be covered by my Smart contract. More