Mercedes-Benz of St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Starting to Sound Like A Broken Record Never thought it would be possible to "like" going to get your car serviced - but the folks here manage to make that statement possible. Service is Never thought it would be possible to "like" going to get your car serviced - but the folks here manage to make that statement possible. Service is great, always courteous, not enough they can do to make sure you understand the work being performed as well as timing it will take to do it. My car is nearing 130,000 miles and I really believe it will easily go 100,000 more. The team of Erv / Hector are rock stars of car service. I have owned many different makes and models of cars over the years and I can honestly say the car and the service at Mercedes Benz of St. Charles is THE reason I will stay a Mercedes owner. This last service visit they walked me through all of the repairs and explained them in a manner I understood - which is always appreciated. I highly recommend giving these folks a call. More
GLK350 2014 It was a great experience buying first MB. The sales person Carol is a very knowledgeable and friendly. Financing person also a very friendly and hone It was a great experience buying first MB. The sales person Carol is a very knowledgeable and friendly. Financing person also a very friendly and honest. This is just a start. Thank you. More
I had the spring clean-up offered and was very pleased. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. More
C class 40,000 mile service I knew the 40,000 mile service was expensive going into it. But I think a lot of the things serviced in it help the car stay trouble free in the futur I knew the 40,000 mile service was expensive going into it. But I think a lot of the things serviced in it help the car stay trouble free in the future. Erv made the experience enjoyable Joe Wettengel More
Very Easy To Work With I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the p I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the process. After we purchased the car he spent quite a bit of time explaining the functionality of the options (e.g.sat nav, radio, controls, etc.) and the experience was very streamlined. I went to that dealership because one where I had purchased another car was not so good, the saleswoman continually had to ask someone else about the options and the service was spotty at best. Consequently, I took my otner Mercedes to Mercedes-Bemz of Saint Charles when it opened. It is a well run and well managed dealership that is very service oriented. I highly recommend them. More
Excellent service I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgabl I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgable. Loved the sales force. More
It was a pleasant experience from start to finish. We would definitely recommend the dealership and people we worked with. We look forward to a long relationship with Mark and Mercedes Benz would definitely recommend the dealership and people we worked with. We look forward to a long relationship with Mark and Mercedes Benz More
Excellent customer service everytime. The customer Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. When I bring either one of my Mercedes-Benz in for routine scheduled maintanence, I know that when I return to pick it up my car is not only clean but a very knowledgable service representative will explain to me what exactly was done to my car and if anything else was needed or recommended. Thank You! More
I am very pleased with the look of my new running boards on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defra on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defray the cost of this optional parts add on. The quality of the work performed was exactly as I hoped for. Erv was friendly and helpful in my request to keep the old parts, and I appreciated that he explained the work that was done. You have created a "home-like" atmosphere at your center. You do well by making friends out of customers. More
Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and sell personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership. More