Mercedes-Benz of St. Charles

I had the spring clean-up offered and was very pleased. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived. More

C class 40,000 mile service I knew the 40,000 mile service was expensive going into it. But I think a lot of the things serviced in it help the car stay trouble free in the futur I knew the 40,000 mile service was expensive going into it. But I think a lot of the things serviced in it help the car stay trouble free in the future. Erv made the experience enjoyable Joe Wettengel More

Very Easy To Work With I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the p I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the process. After we purchased the car he spent quite a bit of time explaining the functionality of the options (e.g.sat nav, radio, controls, etc.) and the experience was very streamlined. I went to that dealership because one where I had purchased another car was not so good, the saleswoman continually had to ask someone else about the options and the service was spotty at best. Consequently, I took my otner Mercedes to Mercedes-Bemz of Saint Charles when it opened. It is a well run and well managed dealership that is very service oriented. I highly recommend them. More

It was a pleasant experience from start to finish. We would definitely recommend the dealership and people we worked with. We look forward to a long relationship with Mark and Mercedes Benz would definitely recommend the dealership and people we worked with. We look forward to a long relationship with Mark and Mercedes Benz More

Excellent service I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgabl I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgable. Loved the sales force. More

Excellent customer service everytime. The customer Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. When I bring either one of my Mercedes-Benz in for routine scheduled maintanence, I know that when I return to pick it up my car is not only clean but a very knowledgable service representative will explain to me what exactly was done to my car and if anything else was needed or recommended. Thank You! More

I am very pleased with the look of my new running boards on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defra on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defray the cost of this optional parts add on. The quality of the work performed was exactly as I hoped for. Erv was friendly and helpful in my request to keep the old parts, and I appreciated that he explained the work that was done. You have created a "home-like" atmosphere at your center. You do well by making friends out of customers. More

Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and sell personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership. More

This visit was only my third, but as in previous visits, the staff in service exceeded my expectations. Fast, efficient and friendly. What's not to like?! the staff in service exceeded my expectations. Fast, efficient and friendly. What's not to like?! More

It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily. More