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Mercedes-Benz of St. Charles
St. Charles, IL
330 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 330 reviews
December 03, 2014
Great Experience Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I w Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I will be a repeat customer. More
by tsiler
December 03, 2014
Exelente Service 5 Stars. Excellent sales team, I'd to thanks Andrew Sifiakis for take care my needs over the phone, also like to thanks Wayne Anderson for his kindness of doin Excellent sales team, I'd to thanks Andrew Sifiakis for take care my needs over the phone, also like to thanks Wayne Anderson for his kindness of doing business with me, I'm very happy with my purchase (2014 - CPO - E350 4MATIC). More
by RAMartins
November 30, 2014
Wonderful. Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealershi Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealership can be a little stressful. Even though I don't live in St Charles and had other choices, it was worth the drive. YSRyan. More
by yolanda ryan
Employees Worked With
Steve Resnick and Erv
November 28, 2014
Great Agency to Work With....... Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency. More
by mistersam2
Employees Worked With
Taylor Rogers, Graham Swidenbank
November 19, 2014
GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More
by jxc1996
November 14, 2014
Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More
by Hannahaggie
Employees Worked With
November 13, 2014
OUR BRAND NEW CAR MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS. WOULD D MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS. WOULD DEFINITELY RECOMMEND More
by tfamily
Employees Worked With
Carol Bucaro
September 30, 2014
Warranty work Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again. More
by DanGundrum1
Employees Worked With
Derek Katz
September 28, 2014
Quick Service Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car. More
by ktano13
Employees Worked With
Derek Katz
September 27, 2014
Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More
by wjl.stcharles
Employees Worked With
