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Mercedes-Benz of St. Charles
St. Charles, IL
335 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 335 reviews
December 18, 2014
Buying A Car It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the who It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the whole experience the way a car should be purchased. No Hassle ! More
by John
December 17, 2014
Steve Heinking, Excellence in Service! I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never ha I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never had a situation in which they haven't given every attention to detail to make my experience the best ever. I don't like handing over the keys to my vehicles, but I can rest assured that when I pull into MB of St. Charles, they will do everything in their power to make things right. More
by SuperdutySam1
December 15, 2014
Service Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next day to let me know the car was done. Thanks Dean Pontreli for the great costumer service. More
by RAMartins
Employees Worked With
December 11, 2014
Purchase of car Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be different than other dealers but found this dealership to be like everyone else in that regard. Had a rough experience with one sales person (don't recall his name) who was attempting to help me when Scott wasn't there. He clearly didn't want to help and didn't appreciate how he spoke to me. I think he acted that way because he knew he wasn't getting the sale. I bet that if he was my sales person and getting the sale he would have been friendlier. All this said while this isn't the BEST car buying experience I've ever had I AM happy overall with the car, the price, the dealer and my sales person. More
by Omega0423
December 04, 2014
Excellent Service Manager that's Irvin Irv the Service Manager that took care of my car is one of the best service manager I've ever had the pleasure of working with in the 20 years that I' Irv the Service Manager that took care of my car is one of the best service manager I've ever had the pleasure of working with in the 20 years that I've owned Mercedes Benzes. His honesty, attention to detail and put customer first attitude is unmatched. Excellent Service Manager that's Irvin! Thanks, Eric Yarbrough More
by ericy61
December 03, 2014
Great Experience Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I w Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I will be a repeat customer. More
by tsiler
December 03, 2014
Exelente Service 5 Stars. Excellent sales team, I'd to thanks Andrew Sifiakis for take care my needs over the phone, also like to thanks Wayne Anderson for his kindness of doin Excellent sales team, I'd to thanks Andrew Sifiakis for take care my needs over the phone, also like to thanks Wayne Anderson for his kindness of doing business with me, I'm very happy with my purchase (2014 - CPO - E350 4MATIC). More
by RAMartins
November 30, 2014
Wonderful. Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealershi Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealership can be a little stressful. Even though I don't live in St Charles and had other choices, it was worth the drive. YSRyan. More
by yolanda ryan
Employees Worked With
Steve Resnick and Erv
November 28, 2014
Great Agency to Work With....... Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency. More
by mistersam2
Employees Worked With
Taylor Rogers, Graham Swidenbank
November 19, 2014
GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More
by jxc1996
