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Mercedes-Benz of St. Charles
St. Charles, IL
335 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 335 reviews
September 12, 2015
Helpful and friendly customer service I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fu I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fun. Carol also went above and beyond from the moment we walked through the door through delivery of our new car, providing legionary customer service. More
by Jdh
Employees Worked With
Carol Bucaro
September 08, 2015
Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More
by khmjem@aol.com
August 04, 2015
In and out repair Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson More
by Moparscatpack
Employees Worked With
July 20, 2015
excellent service from Erv in the service dept. Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a w Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a wonderful 15 year old vehicle, More
by broberge
June 26, 2015
Engine light on check Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When th Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When the work was completed my car was returned washed and cleaned. More
by KewaneeCE1
Employees Worked With
June 14, 2015
Quick,easy service visit Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful! Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful! More
by hrs1
June 07, 2015
Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated! More
by Mike
Employees Worked With
May 22, 2015
Another great service experience As always, I was taken care of very well. In fact I kind of felt bad that I kept the loaner vehicle for an extra day due to my schedule. Everything As always, I was taken care of very well. In fact I kind of felt bad that I kept the loaner vehicle for an extra day due to my schedule. Everything was done on my car, and the technician came out to talk to me and tell me all of the things that had been done. More
by reker
May 09, 2015
Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that i Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that is needed. More
by menfel1
Employees Worked With
April 16, 2015
recall service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was done quickly and the car was washed. More
by Jack Burr
Employees Worked With
