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Mercedes-Benz of St. Charles

St. Charles, IL

4.7
338 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the ...
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225 N. Randall Road

St. Charles, IL

60174

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Showing 338 reviews

June 25, 2016

Andrew Sofiakis's most excellent assistance! I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class f More

by Al2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Sofiakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2016 -

Mercedes-Benz of St. Charles responded

Thanks again for your purchase and we wish you many happy miles! See you next time!!!

June 21, 2016

40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was More

by Geoffcw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Bucaro
Jun 23, 2016 -

Mercedes-Benz of St. Charles responded

Thanks for servicing your vehicle with us and sharing your experience!

June 01, 2016

Service A Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Hig More

by Jm Razz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2016 -

Mercedes-Benz of St. Charles responded

Thank you for the great review!

May 26, 2016

Overall good service . Service manager worked with the extended warranty and kept us updated on the progress. Considering that between my deductible and the extended war More

by hgershun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
May 27, 2016 -

Mercedes-Benz of St. Charles responded

We apologize for the oversite of filling your windshield fluid. Please stop by at your earliest convenience and we will gladly take care of that and also a mini detail on your vehicle. Again, we apologize for this inconvenience. If you have any questions, please contact me , JoAnn Joern, Customer Relations Manager, 847.519.3771.

More
May 26, 2016

Service B Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Neal,
May 25, 2016

Top notch Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to mak More

by Dennis186
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2016 -

Mercedes-Benz of St. Charles responded

We are always here to do what we can! Thanks for sharing!

April 27, 2016

Service B Service was great !!! Everyone did a great job Service person and the helpers were awsome My car was washed and cleaned They also VIP SERVICE More

by mcgmck2000@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
May 02, 2016 -

Mercedes-Benz of St. Charles responded

It's a pleasure to have you as our customer! Thank you!

April 25, 2016

Perfect from start to finish I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided t More

by ScottK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2016 -

Mercedes-Benz of St. Charles responded

We are pleased to have you as our customer ! Thank you!

April 21, 2016

Fantastic service! Love this dealership! The staff and service are excellent! I would recommend them to anyone They really take care of you and your car. Thank you More

by Lori27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill in service
Apr 21, 2016 -

Mercedes-Benz of St. Charles responded

We are pleased to have you as our customer! Thanks for the great review.

March 30, 2016

Engine Light on dashboard Excellent service and very goid customer setvice. I enjoyed to bring my car for service at St Charles Mercedes Benz and particulary from Mr Carig Fa More

by Shawn Malekpour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2016 -

Mercedes-Benz of St. Charles responded

We are pleased to have you as a loyal Mercedes-Benz of St. Charles customer!

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