Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of St. Charles
St. Charles, IL
330 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 330 reviews
June 30, 2016
I couldn't be more satisfied Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. I was totally satisfied. More
by Michael Ping
Employees Worked With
June 30, 2016
What more can you ask for! I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark. Keep up the great job team!! More
by Tony Perry
Employees Worked With
Other Employees :
A gentleman who works the receiving when bringing in your vehicle he is excellent as well to work with., Steve Heinking
June 25, 2016
Andrew Sofiakis's most excellent assistance! I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class f I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class for my wife I will certainly call Anndrew! Thank you so much! More
by Al2013
Employees Worked With
June 21, 2016
40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.) More
by Geoffcw
June 01, 2016
Service A Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Hig Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Highly Recommend. More
by Jm Razz
Employees Worked With
May 26, 2016
Service B Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job. Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job. More
by Bob
May 26, 2016
Overall good service . Service manager worked with the extended warranty and kept us updated on the progress. Considering that between my deductible and the extended war . Service manager worked with the extended warranty and kept us updated on the progress. Considering that between my deductible and the extended warranty payment the cost of the repair was around $3,000, it would have been nice if my windshield wiper fluid refill was included in that price. The windshield fluid indicator light was on when I picked up the car. More
by hgershun
Employees Worked With
Bill
May 25, 2016
Top notch Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to mak Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to make you happy More
by Dennis186
Employees Worked With
April 27, 2016
Service B Service was great !!! Everyone did a great job Service person and the helpers were awsome My car was washed and cleaned They also VIP SERVICE Service was great !!! Everyone did a great job Service person and the helpers were awsome My car was washed and cleaned They also VIP SERVICE my car I will definitely be back for more service More
by mcgmck2000@sbcglobal.net
Employees Worked With
Ron
April 25, 2016
Perfect from start to finish I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided t I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided to take my car for the 10,000mile service A to Mercedes-Benz of St. Charles and the service was top shelf. Every aspect made me feel special from the moment I checked the car in to the time I picked it up. The cost for the service was even less than the other dealership. Mercedes-Benz of St Charles has a new customer and a big fan in me. More
by ScottK
Employees Worked With
