Mercedes-Benz of St. Charles

Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me out and provided a loaner for me so I didn't have to wait. Great service. More

Corey was great, took the time to explain "In Detail" the necessary things needed. Definitely use them again. necessary things needed. Definitely use them again. More

This an excellent place to have your MB serviced and repaired. Accurate estimates and professional service. repaired. Accurate estimates and professional service. More

Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my off My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my office and returned to me later in the day after the leak was repaired More

Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price. More

I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class ser Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class service, and he is a man of his word. Excellent job. More

Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership He is the reason why we use this dealership More

In February '23, found an Audi A6 at the dealership. My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the ins My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the insurance company worked out the funds to purchase a new vehicle. Gene Woods, on the other hand, was rude and condescending. Maybe dealing with a woman made him feel superior? Had several communications with him as the paper work had to be faxed to him. He became frustrated as it was tying up the fax/printer. After the documents were successfully emailed, I noticed that I was charged sales tax. As a New York resident, tax is paid at DMV for Illinois vehicle purchases. Left Gene as voicemail regarding the oversight. Had to call him as he hadn't returned my call. When I reached him, he immediately cut me off. He said, "let me explain something to you", like I'm some kind of idiot, no you didn't pay sales tax. I said, look at the bill of sale. He came back and said, yes the girl in the office must of made a mistake. No apology. He said he'd overnight a check. It came the next day minus the overnight fee. Not my mistake. The dealership should have paid the overnight fee. If I have an occasion to do business with the dealership again, I do not want to work with Gene Woods! More

Fast service and friendly service providers. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. More

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . service. They take great care and service to my Mercedes . More