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Mercedes-Benz of St. Charles

St. Charles, IL

4.7
332 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time. Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz "Best of the Best Dealer Recognition Award" for 2012 Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz Best of the Best Dealer Recognition Award based on its outstanding performance in 2012. The award was presented as a tribute to its success as an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners. The award, which is presented annually, goes to top performing Mercedes-Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. "These dealers are exemplary representatives of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment to excellence and strengthened by a total focus on customer satisfaction," said Steve Cannon, president and CEO of Mercedes-Benz USA. "Supported by their exceptional performance, 2012 proved to be one of the most successful years in the history of Mercedes-Benz USA. I thank them for their hard work and dedication." Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois to receive this prestigious award for 2012.
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225 N. Randall Road

St. Charles, IL

60174

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Showing 332 reviews

March 15, 2019

Check engine light came on Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experien More

by Suzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2019 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts and for being our customer, Suzy!

March 06, 2019

Sprinter oil change Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv. More

by Gb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Mercedes-Benz of St. Charles responded

Glad we are able to help! Thanks for sharing!

January 26, 2019

The best! St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous en More

by Str888oop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Falkenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave and all the other people o. Service sept., Julianne Salomon
Jan 29, 2019 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our loyal customer! Thanks for sharing!

January 09, 2019

Easy to work with, had a loaner at the ready! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! More

by tkveton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts on your visit!

November 15, 2018

Quick stop in for repair on my fuel door Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it More

by Mrs E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinking
Nov 16, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Mrs. E! Thanks for sharing!

November 14, 2018

Great work at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure More

by Mtpklp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron , Steve Heinking
Nov 16, 2018 -

Mercedes-Benz of St. Charles responded

Thanks you very much for the great review. We will continue to do our best to take care of all your auto needs!

October 08, 2018

Overcharge Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on p More

by patricia34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Matuszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Clarke (parts) Overcharges vehicles in shop, Steve Heinking
Oct 08, 2018 -

Mercedes-Benz of St. Charles responded

We pride ourselves on offering the best service at competitive pricing for a Mercedes-Benz/Sprinter/Smart dealer. Our staff is highly trained and certified. We regret your thoughts on our dealership.

Oct 11, 2018 -

patricia34 responded

This dealership is not considered a volume store, so prices will always be inflated to pay overhead expenses. Parts and service are always ripping people off. Please double check your parts prices with other dealerships. They have a major markup on parts because everyone works on commission.

October 02, 2018

Service Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to More

by DG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Mercedes-Benz of St. Charles responded

We are pleased to hear Dean takes such good care of you! Thanks for being our customer and for sharing your thoughts!

October 02, 2018

Great service and friendly people Great customer orientation, the service was done one time and fantastic job done by Mark Matuszewski . Great at follow up as well. I'm extremely happy More

by Mauro P Trevisani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Heinking
Oct 04, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Mauro!

September 14, 2018

Excellent service per usual The staff at the St Charles dealership is always accommodating and a pleasure to work with. It’s never a hassle to have my car serviced! I highly reco More

by Jackeb7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill and the service people and car valets
Sep 18, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our loyal customer and appreciate you sharing your thoughts on working with Mercedes-Benz of St. Charles!

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