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Mercedes-Benz of St. Charles
St. Charles, IL
332 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 332 reviews
May 20, 2020
Excellent service experience I was able to schedule a service appointment at my convenience. Service rep Corey was friendly and kept me advised while I waited. The customer wait I was able to schedule a service appointment at my convenience. Service rep Corey was friendly and kept me advised while I waited. The customer waiting room was clean, modern and comfortable. My vehicle was returned washed and in excellent condition. The total price for the type "A" service was lower than other Mercedes dealers thanks to the $50 discount coupon. I live in Wheaton, and Mercedes St. Charles is closer to me than any other dealership. Keep up the good work and reasonable prices and I will continue to be your customer! More
by jamesbartlett924
Employees Worked With
Corey
May 18, 2020
Outstanding Service and Use of Technology Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and frie Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! Dean and the others in the Service Dept are the main reason I will only bring my car to this dealership when service is needed. More
by Silky
Employees Worked With
May 15, 2020
Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. More
by MC
Employees Worked With
April 29, 2020
Run for the hill very shady dealer they will try to change price on your contract they offered me and out the door price spent 2 and half hours there doing paper work and when i was gonna sign they had change price on your contract they offered me and out the door price spent 2 and half hours there doing paper work and when i was gonna sign they had drastically changed the price thinking i wouldnt notice by keeping my attention to what my payments where going to be they added an extra 2500.00 to the price very deceitful More
by Rayray82773
Employees Worked With
April 24, 2020
Service was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me updated on the service activities. More
by garth.wade
Employees Worked With
March 22, 2020
Always excellent service Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. More
by mph
Employees Worked With
March 03, 2020
Thank you for all the help in repairing my car Bill Spencer. The updates and flexibility and exceeded my expectations. Thanks again, I will definitely continue to refer customers to your dealer Spencer. The updates and flexibility and exceeded my expectations. Thanks again, I will definitely continue to refer customers to your dealer More
by Kathy
Employees Worked With
Bill Spencer
February 07, 2020
Quaint/ professional True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel lik True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel like a circus, the dealership has a calm atmosphere. Highly recommend! I had to turn my lease in and Craig took excellent care of me :) More
by Crjc410
Employees Worked With
February 05, 2020
Fantastic Dealership - Great Service Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the great service! Kelly More
by rkssales1
January 18, 2020
Great service Dept. Quick and accommodating! Mark in service is always friendly quick and helpful! They are on top of things like recalls and future service needs! service is always friendly quick and helpful! They are on top of things like recalls and future service needs! More
by ehaneberg
Employees Worked With
