Mercedes-Benz of Spokane

“I live 1100 miles away from Spokane in Nebraska . . I saw a truck advertised that I could use so I sent an inquiry for more info on the Autotrader site .. Within a few minutes Riley called me and got . I saw a truck advertised that I could use so I sent an inquiry for more info on the Autotrader site .. Within a few minutes Riley called me and got me the extra pics and info I wanted .. He was very on the ball yet not pushy at all ., He and I got a deal put together over the phone.. keep in mind I was taking his word for everything over the phone .. A few days later I wired the money and sent one of my employees to pick it up and drive it home .. When it arrived I gave it a good inspection and found it to be exactly the way he described it to me . I’m an “upfitter” as in I buy HD diesel trucks and then I install a flatbed or utility bed or what ever the customer on my end wants on it.. So I do this 40-50 times a year .. And I normally try to buy my used trucks private sale because I don’t like the “run around” and the dishonesty that is usually connected to buying at a big dealer .. But my experience with Riley was painless .. He was very professional and s poke the absolute truth .. So he gets 5 stars from me .. Well done young gunner !!.. Mark K @ Intensive Auto & Truck Sales & Service ..in Madrid Nebraska.. population 235 .. total .. no zeros behind that number !” More

Salesman, Nicholas Nelson goes above and beyond to meet customers needs. Nick is friendly, knowledgeable and possesses good knowledge about vehicles on the lot! customers needs. Nick is friendly, knowledgeable and possesses good knowledge about vehicles on the lot! More

Worked with Robert to purchase a used vehicle. Robert was understanding and patient with me during the decision making process, I never felt any pressure or rush to make a decision. Robert was understanding and patient with me during the decision making process, I never felt any pressure or rush to make a decision. More

Extremely professional and friendly. The purchase of my new car was fast, fair and efficient. Robert was very knowledgeable and helpful in answering all questions. The purchase of my new car was fast, fair and efficient. Robert was very knowledgeable and helpful in answering all questions. More

Robert was great to work with and made the experience relaxed and enjoyable. Thank you! relaxed and enjoyable. Thank you! More

An absolute pleasure with Mercedes-Benz of Spokane for the second time. As with anything I believe repeat business is the ultimate compliment to any establishment. Robert Grabb and everyone at the dealers the second time. As with anything I believe repeat business is the ultimate compliment to any establishment. Robert Grabb and everyone at the dealership were a pleasure to work with and I couldn’t be happier. I wholeheartedly recommend this dealership to anyone who wants exemplary customer service. More

I feel thoroughly taken advantage of. After 7 months I have lost 13k (43%) in equity for a certified preowned vehicle I purchased. Not only did I lose a significant portion of my investme After 7 months I have lost 13k (43%) in equity for a certified preowned vehicle I purchased. Not only did I lose a significant portion of my investment, the entire time I owned the vehicle it was nothing but problems; check engine light came on 6 times before they were willing to fix and I drove 5 hrs each way, took 6 hrs to repair, and I got in the car and when I started it sounded like a tractor and rumbled every time I started it. A/C system was broken off the lot and took 4 service visits and 6 weeks to repair. My partner and I, through our businesses, have purchased several new vehicles from this dealership and I trusted they would be honest when I decided to buy a certified preowned from them. It has been a financial nightmare and has caused me significant trust issues. I sincerely believe I was taken advantage of. I will never do business with this dealership again. More

Nick was a great salesman and Drew was a great financial guy. Great communication and great company guy. Great communication and great company More

Lying, scheming, manipulative, devious, & the WORST dealership I've ever dealt with. Avoid at all costs, ESPECIALLY Drew! I went to them because I expected them to be the BEST option because of their b dealership I've ever dealt with. Avoid at all costs, ESPECIALLY Drew! I went to them because I expected them to be the BEST option because of their brand. That was my mistake. Now all I can do is warn others. I have proof of my claims, via texts. Save yourself the frustration and the money, go somewhere else! More

Nick did a great job helping with my out of state purchase. I would definitely recommend him! purchase. I would definitely recommend him! More