Mercedes-Benz of Spokane

Good reviews don't come easy from me! I have been completely satisfied with Mercedes-Benz of Spokane since buying my first MB in 2005. Sales representative Frederick Carbonne is THE best I have been completely satisfied with Mercedes-Benz of Spokane since buying my first MB in 2005. Sales representative Frederick Carbonne is THE best person I have every bought a vehicle from and I have bought many over my lifetime. Amber and Tim in the service department are top-notch. You can tell about a business by how long their employees remain and Mercedes must be doing something right to keep such good help. Mercedes makes the best vehicles out there on the market. The workmanship is the best I have ever seen. My C240 has 60,000 miles on it and it still seems like a new car. More

Excellent I called the Service Department the day before and they were booked with appointments the next day. I was told to bring in my car the next morning ear I called the Service Department the day before and they were booked with appointments the next day. I was told to bring in my car the next morning early and they would fit me in. Coming from north of Athol, ID, I was there the next morning 10 minutes before the doors open. They opened their doors before 7:30 and fitted me in immediately. Within 2 1/2 hours my car was taken care of. We were very satisfied with their service. Thank you! More

Great 50th Birthday Surprise My wife and I enjoyed our car buying experience from Mercedes of Spokane. They didn't use pressure or gimmicks to get a sale. Definitely recommend b My wife and I enjoyed our car buying experience from Mercedes of Spokane. They didn't use pressure or gimmicks to get a sale. Definitely recommend buying from here. More

Service at Mercedes Benz of Spokane Very knowledgeable service department, high quality of service work, loaner car was available as our car had to stay overnight for parts that were ord Very knowledgeable service department, high quality of service work, loaner car was available as our car had to stay overnight for parts that were ordered, very clean and modern dealership and service area. More

Horrible Sales Service Buyer beware Mercedes made a sales deal Saturday. Drove 6 hours for them to pull a bait and switch on Tuesday night. Sales manager said he would make Buyer beware Mercedes made a sales deal Saturday. Drove 6 hours for them to pull a bait and switch on Tuesday night. Sales manager said he would make the deal if I would purchase the extended warranty. Very upset and disappointed. Never been treated so poorly. Will never do business with Spokane Mercedes. Sad to see that Mercedes would allow this type of business practice. More

Staff ok GM is rude I live in the area of this dealer and after my experience with the GM I will not buy from them. He is a hot head and when I was discussing an issue wi I live in the area of this dealer and after my experience with the GM I will not buy from them. He is a hot head and when I was discussing an issue with him he was the farthest from customer service. I was warned about him but I have seen it for myself. The salesperson even appologized for the GMs behaviour. With all options to buy online or quick trip to Seattle or Portland I would not go here. Totally unprofessional. More

Lackluster customer service. wish I could give this dealership more than one star. I contacted this dealership on August 7, 2015 regarding a 2002 BMW M5 they received in on trad wish I could give this dealership more than one star. I contacted this dealership on August 7, 2015 regarding a 2002 BMW M5 they received in on trade. At that time there were no pictures, info or mileage on the car. I worked with another sales advisor. I told them I was interested in the vehicle contingent upon more details. I was told I would hear back within 24 hours. On Monday I did not hear back and I called back and spoke with someone named Frederick Carbone. Frederick told me he was the one who took the vehicle in on trade. We talked and I asked if he can send me more photos of the vehicle. He advised that the vehicle was at an independent shop waiting on repairs but advised I would have first rights of buying the car once it is back as they cannot sell a car or accept a deposit if the car is no in their possession. Within that same day I called around looking for a reputable shop to perform a PPI on the car and actually found the shop where the car was at. Spoke with the owner of the shop regarding the car and he advised me his thoughts on it. I stayed in touch with Frederick and the owner of the shop gave me updates here and there. I advised Frederick that I wanted to do the deal prior to Wednesday of that week as I am leaving to Monterey for Monterey Car Week and he said that the car needed to be back. When I spoke to Frederick on Thursday and was told the car was sold by another representative. Frederick gave me a few very rude remarks and when I asked to speak to a manager he told me that the "Manager does not have time to speak with you and your concerns and hung up." I called back and spoke with Justin Robidoux the general manager of this dealership. Justin was actually quite helpful. He documented what happened and actually gave me a call back the next day regarding the situation. Overall if you do need to deal with this dealer do yourself a favor and pick another representative other than Frederick. More

Amazing Customer Service Recently bought a car and the service was amazing. Our sales man went out of his way to even touch up wash our van. And when we came back to the deale Recently bought a car and the service was amazing. Our sales man went out of his way to even touch up wash our van. And when we came back to the dealer to drop off paperwork we didn't even have to get out of our car. The finance manager came right out. More

Meplus2 I purchased a C-class my sales rep: Frederick, Was "Awesome" he's very knowledgeable of the product he sales, very professional, had answers to all I purchased a C-class my sales rep: Frederick, Was "Awesome" he's very knowledgeable of the product he sales, very professional, had answers to all my questions making my purchase easy all the people I came in contact with the day of sale were very nice and warm welcoming me into the Mercedes family I am very satisfied with the "A+" customer service I received. Thank you for the great experience... More

Wheel alignment on 2009 SLK 300. I waited for the service to be done. The service was completed in a hour and a half. The entire Mercedes-Benz staff was extremely friendly and helpful I waited for the service to be done. The service was completed in a hour and a half. The entire Mercedes-Benz staff was extremely friendly and helpful while I waited for my car to be serviced. The work was excellent but the thing I appreciated most was the pride and care the Service staff exhibited while working on my car and readying the car for pickup. Thank you Mercedes-Benz of Spokane for a job well done and a delightful experience. More