Mercedes-Benz of Spokane

Helpful and friendly Very friendly staff. No pressure to purchase and willing to show all vehicle options available. Stayed late Sunday to accommodate my inquiry and tes Very friendly staff. No pressure to purchase and willing to show all vehicle options available. Stayed late Sunday to accommodate my inquiry and test drive. More

Fast and Friendly A warning was issued by my computer system so I called the dealership. The receptionist was very familiar with the situation indicated that it should A warning was issued by my computer system so I called the dealership. The receptionist was very familiar with the situation indicated that it should be taken care of quickly. My car was scheduled for the next day. The staff was quick, efficient and very friendly. The cookies are good too! More

Terrible way to treat buying customers Tried twice to buy a car here, but the sales department was awful. We were bounced around to different people, received conflicting information and li Tried twice to buy a car here, but the sales department was awful. We were bounced around to different people, received conflicting information and lied to about our trade in value. These people are disorganized and lack basic people skills in addition to poor knowledge of their products. More

Awesome customer service with a smile! Great car buying experience with this dealership! The guys stayed around late on a Sunday and help my wife get into her dream car! Spent some qualit Great car buying experience with this dealership! The guys stayed around late on a Sunday and help my wife get into her dream car! Spent some quality time with her going over all of the cars features. Highly recommended! More

Excellent buying experience We recently bought a used car from the dealership. They were very friendly and helpful. There was no pressure or games with buying the car. The whole We recently bought a used car from the dealership. They were very friendly and helpful. There was no pressure or games with buying the car. The whole process only took 90 minutes from start to finish. We had a minor issue with the vehicle after the sale, and they fixed it and stood behind their vehicle. We were totally happy and satisfied and would buy there again. More

Aleternative repair A repair to replace the rubber mounting for the control wiring entering the 'under hood' 'area from the front passenger door, that would have required A repair to replace the rubber mounting for the control wiring entering the 'under hood' 'area from the front passenger door, that would have required considerable labor expense was modified by heating the mount, re-inserting & gluing the rubber mounting in place. More

Quick Action at Mercedes Spokane Wow, great service and attentive associates at this dealership. Being a Bellevue, Washington resident and having used Mercedes Bellevue for years, I' Wow, great service and attentive associates at this dealership. Being a Bellevue, Washington resident and having used Mercedes Bellevue for years, I'll bring my cars to Mercedes Spokane from now on. I had an issue driving to Spokane and had to tow in our car on Thursday night. We had the car towed and dropped at Mercedes and they had my problem fixed and also completed an A Scheduled service service by 10:30am the next day. More

Repair options for older models Efficient, well-explained service options with straight talk from Tim Duff. I appreciated the written options with embedded evidence and common sense Efficient, well-explained service options with straight talk from Tim Duff. I appreciated the written options with embedded evidence and common sense decision making. Tim Duff is a diplomat, a humorist, and a bit of an ambassador of elegance. Represents the company A+ and is straight with the customer. More

Idaho tax number My only negative experienced at the Dealership was it does not have an Idaho tax number and I am an Idaho buyer. When I went to Idaho DMV I was told My only negative experienced at the Dealership was it does not have an Idaho tax number and I am an Idaho buyer. When I went to Idaho DMV I was told there were 2 such dealers in the Spokane area and without a number I have to wait as long as 30 days for the title to clear. That necessitates 2 visits to the DMV with substantial wait times plus 2 separate fees. Seems a high end dealer near state line would want to be more accommodating to Idaho buyers. More

Service dept did a great job Angel & Scott are awesome to work with. Very helpfull & have they each have great people skills. I love being able to text for information about servi Angel & Scott are awesome to work with. Very helpfull & have they each have great people skills. I love being able to text for information about service dept's progress. More