Mercedes-Benz of Spokane | Page 10

I have spent the last three days trying to schedule service for my 2019 GLC, unsuccessfully. In the two plus years I have dealt with them as a George Gee dealership I have NEVER had anyone answer a pho service for my 2019 GLC, unsuccessfully. In the two plus years I have dealt with them as a George Gee dealership I have NEVER had anyone answer a phone. It's always automated system roulette. When I leave a callback number it's two hours (or the next day) for a response. I have no issue with actual service, it's the actual customer service that is seriously non existent. I never had a problem with Sutherland or MB of Spokane before Gee took over. Additionally, this is not the first time I have brought lack of communication to their attention. And I'm sure the results will be the same when someone "looks into it". For those suggesting making an.appointment online, good luck with that. More

Great experience! We bought a 2017 Ford Explorer last year. The sales team was easy to work with...no pressure. They knew our budget and helped us find a great deal. We We bought a 2017 Ford Explorer last year. The sales team was easy to work with...no pressure. They knew our budget and helped us find a great deal. We will start here when we are ready to purchase a newer used car again! More

Great purchase experience We purchased a new vehicle for my wife. The staff was extremely accommodating and made the whole experience enjoyable. We will return for our next v We purchased a new vehicle for my wife. The staff was extremely accommodating and made the whole experience enjoyable. We will return for our next vehicle purchase! More

I would highly recommend the team at Mercedes-Benz of Spokane. The team is very professional and willing to help. I will definitely be back. Spokane. The team is very professional and willing to help. I will definitely be back. More

Fantastic sales and service dealer!! Everything about the purchase was outstanding. We were treated fairly with the trade-in and it was very efficient and we left completely satisfied in Everything about the purchase was outstanding. We were treated fairly with the trade-in and it was very efficient and we left completely satisfied in every respect. Subsequent experiences for servicing of our Benz has like nothing I've every seen! The service area looks like a hospital operating room,both in cleanliness and efficiency. We couldn't be happier and have continued to refer family and friends who now feel the same way about Mercedes-Benz of Spokane. More

Excellent Experience at M-B Spokane! I contacted the dealership about a 2018 pre-owned Sprinter for sale. Due to the Covid-19 "stay at home" orders, six weeks went by from the time I put I contacted the dealership about a 2018 pre-owned Sprinter for sale. Due to the Covid-19 "stay at home" orders, six weeks went by from the time I put a deposit down on the vehicle until I could travel to the dealership and buy it. M-B of Spokane held the vehicle for me and it is a gem! Robert Grabb, sales, was very responsive to my calls and texts, reassuring me that the van would not be sold to someone else. Communication from the dealership was excellent and the vehicle was clean and ready for me. Sanitation priorities and social distancing were practiced. I would definitely do business with this dealership again and recommend them highly. More

Great Customer Service I stopped by the dealership to look at their used inventory. I'm just shopping now to see what kind of Mercedes I want. Robert, the Salesman I talked I stopped by the dealership to look at their used inventory. I'm just shopping now to see what kind of Mercedes I want. Robert, the Salesman I talked to, was so nice. He took the time to help me understand what I'm looking for. I will definitely be back to buy my vehicle from this store. What a great experience. It's nice to find a company with great customer service. Thank you Mercedes Benz of Spokane! More

I have a SUV that needed some paint touched up on the hood. After talking to Dan, it was decided that the entire hood would benefit from being repainted and we made an appointment. The job was done quick hood. After talking to Dan, it was decided that the entire hood would benefit from being repainted and we made an appointment. The job was done quickly and perfectly!! I couldn’t be happier with the entire experience,,, I’ll definitely go back for all my service needs!! More

I could take my Yukon to other dealerships but I have always been treated very well at Mercedes Benz. Amber and Scott are great to work with! I highly recommend this service department no matter what m always been treated very well at Mercedes Benz. Amber and Scott are great to work with! I highly recommend this service department no matter what model you have. More

excellent for sales and excellent for repairs Purchasing was a very good experience, was very well treated. And repairs are the same good experience, Amber is so good at making things correct. Purchasing was a very good experience, was very well treated. And repairs are the same good experience, Amber is so good at making things correct. More