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Mercedes-Benz of South Orlando
Orlando, FL
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
August 01, 2014
Awful Buying Experience Went in ready to buy a GL450 or 550. Salesperson was not terribly familiar with features, but worse yet, was unable to even assemble an accurate quote Went in ready to buy a GL450 or 550. Salesperson was not terribly familiar with features, but worse yet, was unable to even assemble an accurate quote when we gave him a specific list of features we wanted. Took days to follow up with us to even simple questions and requests. Finally escalated to the "manager" (Darrell) and situation just got worse. Again - emailed complete list of features for the order, and they could not manage to even send back a line-item quote. Acted entirely indifferent to wanting our business. Moved to another dealer and had terms finalized, an order in hand, and a 100k car ordered within a day. Everybody was happy, I got the car I wanted, and the dealership made money. Don't know what the heck is wrong with the South Orlando team, but I was amazed and disappointed as they were the dealership closest to me and I'm even a former customer (had an SLK350 for years from them), and that was a much better experience back in 2006. But seems like they have fallen apart. Would NOT recommend buying through them. More
by mbbuyer1
Employees Worked With
Jorge, Darrell
March 14, 2014
I am a customer since 1995 but the sales person (John Montoya)was unrespect and with bad acctitud because he does not close the deal. How people like that work in a MB dealer. Montoya)was unrespect and with bad acctitud because he does not close the deal. How people like that work in a MB dealer. More
by gonzalo15
Employees Worked With
Managers and sales person
March 05, 2014
It was my plan to just look at cars. However, Bethel was very helpful and listened to exactly what I told him my needs and wants were. I had never had a car with any real technology. We looked at a very mod very helpful and listened to exactly what I told him my needs and wants were. I had never had a car with any real technology. We looked at a very models, which I really liked but were out of my price range before Bethel suggested that I look at a certified pre-owned C Coupe. After my test drive, Bethel took his time and explained all of the various features and how they worked to make my driving experience easier and safer. He did this even though I told him several times that I was only looking and had no plans to purchase a car. This actually made me want to purchase the car because he made the experience fun, without any pressure and I never felt like I was being sold a car. I felt like I was being educated as to my options should I go look at another brand. The car he suggested was perfect and after the test drive and the education I was in love with it and had to have it. Bethel kept me in the price range that I wanted to be in and kept my payments and down payment where I told him I wanted them to be. I will definitely recommend Bethel to my friends. Buying a car should be this enjoyable for everyone. More
by M81976
Employees Worked With
BETHEL HARRIS
November 05, 2013
This was by far our most pleasant car buying experience. The professionalism of our salesman was outstanding combined with a warm friendliness that made the entire experience enjoyable. We highly recommen The professionalism of our salesman was outstanding combined with a warm friendliness that made the entire experience enjoyable. We highly recommend working with Jhon Montoya and the team at Mercedes Benz of South Orlando if you are looking for a professional, efficient, friendly group and a great deal! More
by Cindik
Employees Worked With
John Montoya
October 15, 2013
sale person jhon montoya was very very nice, when out of his way to get us the best deal.Everyone was very pleasant. Yes i would recommend this dealership to everyone. Genaro A. of Orlando Love My his way to get us the best deal.Everyone was very pleasant. Yes i would recommend this dealership to everyone. Genaro A. of Orlando Love My New Car 2014 Mercedes-Benz 350's More
by diamondwhite1
Employees Worked With
jhon montoya
June 12, 2013
Great service and best new staff great service manager Great service and best new staff great service manager Very clean and friendly staff your my car was service and fix The first time very happy now Great service and best new staff great service manager Very clean and friendly staff your my car was service and fix The first time very happy now More
by Will7756
Employees Worked With
N/a
January 24, 2013
I purchased a new 2012 GLK on New Years Eve, and the total experience will never be forgotten. I was given a sales guy by the name of Zuhair and he helped us to the extent. The lady in the finance depar total experience will never be forgotten. I was given a sales guy by the name of Zuhair and he helped us to the extent. The lady in the finance department where I signed the papers was super nice. I would have not changed one thing. Loved it all. Thanks. More
by arhodes
Employees Worked With
Zuhair
January 24, 2013
It was a pleasant experience at a great facility offering a quality product. I would highly recommmend this dealership to anyone looking to purchase a new vehicle. a quality product. I would highly recommmend this dealership to anyone looking to purchase a new vehicle. More
by jill.reilly.520
Employees Worked With
Jeff Hanzman
January 16, 2013
It was more than anticipated but i did have additional parts needed. Mr Bell was in close contact even though i was out of town. I have worked with him in the past and will continue to do so in the fu parts needed. Mr Bell was in close contact even though i was out of town. I have worked with him in the past and will continue to do so in the future. More
by sammyz5
Employees Worked With
Mike Bell is an outstanding individual
