Mercedes-Benz of South Orlando

Service is beyond horrible I leased my Mercedes two years ago from MBSO and purchased both the preventative maintenance package and Tire and Wheel protection. EVERY time I went I leased my Mercedes two years ago from MBSO and purchased both the preventative maintenance package and Tire and Wheel protection. EVERY time I went to MBSO for service they tried to CHARGE me for these items I already purchased and I had to prove to them by my husband taking a picture of our original paperwork that I already paid this exact dealership for both services. It wasn't until I called Mercedes corporate that I finally got this resolved (5th time in for service). This dealership is SHADY. Richard, the Service Manager is rude and does not care if you have an issue with their service. I can't understand why he is still there. Imagine how many other people pay for maintenance at time of purchase and still pay the bill handed to them post service! This dealership needs to be audited by Mercedes! Crooks! More

Good service Antonio helped me with all process for the purchase of my new Mercedes Benz! Good Salesperson. I recommended. Thank you for all ds dsdne sds Antonio helped me with all process for the purchase of my new Mercedes Benz! Good Salesperson. I recommended. Thank you for all ds dsdne sds More

Imran is such a boss. Imran is the absolute bomb! Best salesman this side of the Mississippi. Why, you say? Because it's the truth. Just a good old fashioned dude. Imran is the absolute bomb! Best salesman this side of the Mississippi. Why, you say? Because it's the truth. Just a good old fashioned dude. More

2015 Certified Pre-Owned GL 550 I called to inquiry about a GL 550 for a friend of mine. I spoke to Steve Allen and we were able to make the deal happen in two phone calls. Steve put I called to inquiry about a GL 550 for a friend of mine. I spoke to Steve Allen and we were able to make the deal happen in two phone calls. Steve put me in touch with Imran (Sales Representative) to complete the paperwork and set up delivery from Orlando to Lakewood Ranch Fl. Imran is a true professional and the purchase and delivery were perfect. I will definitely be back when we are in the markets for another vehicle. More

I sell 300 cars a month, we don't need your business Buyers beware...Had a terrible experience with Mercedes Benz of South Orlando today. Had a verbal contract on a used Ford Raptor, paid a $2000 deposit Buyers beware...Had a terrible experience with Mercedes Benz of South Orlando today. Had a verbal contract on a used Ford Raptor, paid a $2000 deposit and was called a few hours later to say they were no longer going to honor the deal. Worst part was not the broken contract, rather the way we were treated when we went to Mercedes to try and discuss the situation in person. When we arrived, I asked to have a meeting with the General Manager, Dominic Ford. I wanted to ensure he was aware of the deal that was made and how it was broken. After all, the owner, Ruben Santiago claims in his latest commercial that guests will be treated to "VIP Service and Nothing Else". That said, Mr. Ford said he sells 300 cars a month and he didn't need our business. He was arrogant, threatening and hostile in front of my mother and my two teenage kids. Mr. Santiago, if your employee, Mr. Dominic Ford, treats your customers this way, why does he still have a job? Does your dealership encourage disrespect, broken contracts and liars? I thought the Mercedes motto was "The Best or Nothing"? More

They treat you like you are begging I went to this dealership to look at the GLS 450 with a real good idea of what I wanted. I am a Latino women and went to see it with my brother very e I went to this dealership to look at the GLS 450 with a real good idea of what I wanted. I am a Latino women and went to see it with my brother very excited and with a high interest to purchase. The sales man Hector was assigned to show us the vehicle. He acted like he rather be dead, like why I have to bother with these two losers. Anyhow very unfriendly, dismissive and definitely not customer oriented. Anyhow we get a number to get the car out the door of which he allowed me to take a shot ( did not give me an actual copy) so I can discuss w my husband. Next day I sent email and called to ask a question. I was again treated rudely and when I complained about it he told me to work with someone else. I called his manager Clark and provided feedback about my experience and asked him my question. He told me would call me end of day with answer and he never did. Instead Hector called me with the answer. Hector was rude once again. I though I would give it a second chance with another salesman and went with my husband to review the vehicle again. The new guy Anthony did a decent job until at the end when providing me with the number with same deal as first time he told e how the dealer was loosing money with me. Last time I checked they are not an NGO or charitable institutions and I found his attitude very rude. He also told me my car would take 6 months to be made when the other day they said 2 to 4 months. I will not recommend this dealership to no one. If this the attitude to make a sale I can't imagine how they will treat you once the purchase has been made. More

Great people, great deal, great experience I just purchased my vehicle from MB of South Orlando and wanted to take a minute to share my positive experience. I worked with Robert Coleman for the I just purchased my vehicle from MB of South Orlando and wanted to take a minute to share my positive experience. I worked with Robert Coleman for the sale and RJ in finance. Everyone at the dealership was professional, friendly, and courteous, on all levels. No pressure, no games, just friendly people who seem to really know how to treat a customer the right way. I would definitely recommend this dealership to anyone considering a new or used purchase that wants to have a positive experience - this is the place to go. More

Customer Satisfaction "0" ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL550 from this dealership a little over 3 years ago. Our GL550 is practically brand new. It has been garage kept, meticulously maintained and only has 17K miles on it. We noticed that the front 2 rims have a defect in the finish. Naturally on a 90K(new)vehicle you would ASSUME that Mercedes would replace the rims with new ones since the vehicle is still under warranty. Instead MB of South Orlando offers to PAINT them! I could see if we owned an entry level vehicle painting might be an option but this is a MERCEDES. We even called the 800 number for Mercedes to see what they would do. They contacted the dealership to see what the dealer thought and the service manager Richard Suarez(who we have never met or spoken with) told the Mercedes rep that the clear coat on the rims was failing and painting them would fix the issue. OBVIOUSLY if there is a failure on the finish on the rims it is a MANUFACTURER DEFECT! Not sure if you have ever seen a painted rim, basically it is a cob job and after a short period of time it will start to chip, peel, etc. It reminds me of something you would see on a buy here/pay here car lot. We cannot understand why a dealership that we have given all of our business to would not fight for our best interest. You would think we were asking them to replace the rims out of their pocket! All we want is for MBUSA to honor the vehicle warranty and replace the defective rims. We have contacted all levels of management at Mercedes of South Orlando and we have given them every opportunity to resolve the issue and they have denied us the proper remedy. We are the customer, the dealership should be helping us get Mercedes to properly take care of warranty issues. It is a shame that the world we live in no longer has people with a conscience and/or a want for customer satisfaction. The days of "the customer is always right" have long since passed. The BOTTOM LINE is, if you have a Mercedes that needs service, or if you are looking to purchase a new Mercedes, DO NOT go to Mercedes of South Orlando because they do not care about you or your best interest! More

Watch out they wrecked my car I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to retu I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to return it to me as if nothing had happened. They even admitted to it but the subsequent damage is horrendous. You should see the pics! More

horrible customer service Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee a Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee are staying around doing nothing, no "welcome", not a smile or positive attitude, a few of them busy checking their cell. At one point when lifting our car to service it they accidentally had cut one tire-nothing to say! Before having this GL we had an Infiniti, the difference in customer service is ginormous, was treated with respect each time and felt welcomed and valued as a customer. At the MB dealership feels like I have to treat the employee like a queen in order to have my car serviced right. More