Mercedes-Benz of South Orlando

Customer Satisfaction "0" ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL550 from this dealership a little over 3 years ago. Our GL550 is practically brand new. It has been garage kept, meticulously maintained and only has 17K miles on it. We noticed that the front 2 rims have a defect in the finish. Naturally on a 90K(new)vehicle you would ASSUME that Mercedes would replace the rims with new ones since the vehicle is still under warranty. Instead MB of South Orlando offers to PAINT them! I could see if we owned an entry level vehicle painting might be an option but this is a MERCEDES. We even called the 800 number for Mercedes to see what they would do. They contacted the dealership to see what the dealer thought and the service manager Richard Suarez(who we have never met or spoken with) told the Mercedes rep that the clear coat on the rims was failing and painting them would fix the issue. OBVIOUSLY if there is a failure on the finish on the rims it is a MANUFACTURER DEFECT! Not sure if you have ever seen a painted rim, basically it is a cob job and after a short period of time it will start to chip, peel, etc. It reminds me of something you would see on a buy here/pay here car lot. We cannot understand why a dealership that we have given all of our business to would not fight for our best interest. You would think we were asking them to replace the rims out of their pocket! All we want is for MBUSA to honor the vehicle warranty and replace the defective rims. We have contacted all levels of management at Mercedes of South Orlando and we have given them every opportunity to resolve the issue and they have denied us the proper remedy. We are the customer, the dealership should be helping us get Mercedes to properly take care of warranty issues. It is a shame that the world we live in no longer has people with a conscience and/or a want for customer satisfaction. The days of "the customer is always right" have long since passed. The BOTTOM LINE is, if you have a Mercedes that needs service, or if you are looking to purchase a new Mercedes, DO NOT go to Mercedes of South Orlando because they do not care about you or your best interest! More

Watch out they wrecked my car I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to retu I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to return it to me as if nothing had happened. They even admitted to it but the subsequent damage is horrendous. You should see the pics! More

horrible customer service Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee a Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee are staying around doing nothing, no "welcome", not a smile or positive attitude, a few of them busy checking their cell. At one point when lifting our car to service it they accidentally had cut one tire-nothing to say! Before having this GL we had an Infiniti, the difference in customer service is ginormous, was treated with respect each time and felt welcomed and valued as a customer. At the MB dealership feels like I have to treat the employee like a queen in order to have my car serviced right. More

Thumbs Up for Customer Service My last few service experiences at MBSO have been positive, which makes me happy since I've had some not so positive experiences in the past. My curr My last few service experiences at MBSO have been positive, which makes me happy since I've had some not so positive experiences in the past. My current service advisor, Chris Overmyer, has been very professional, courteous, and helpful each time I've called or taken my car to get serviced. I'd also like to say that we are always greeted in a positive and friendly manner by Aaron when we pull into the service station. He is very helpful, funny, and always willing to help out. I would like to say thank you to Chris and Aaron for providing such great customer service. More

Best Service Ever!!! From a simple service walked in, to an almost emergency situation driving back from Miami. We felt a vibration and it was almost 4 pm, and we decided From a simple service walked in, to an almost emergency situation driving back from Miami. We felt a vibration and it was almost 4 pm, and we decided to drive up to service and they were so fast and curteous. Without hessitation a young gentleman came concerned and saw that we were taken care asap, we were taken care by Eric and he said not to worry we will help you. So it was within 10 minutes they came back to tell us what was going on, and that it was going to be fixed within one hour, and it was. We truly appreciate all they did, and we highly recommend this Dealer and Service Mercedes Benz to any one. More

Customer Care I have nothing but positive experiences with MB of S Orlando. The Service Department and Sales have both been exceptional. Thank you to Zuhare Saadi I have nothing but positive experiences with MB of S Orlando. The Service Department and Sales have both been exceptional. Thank you to Zuhare Saadi for making my car buying experience a positive one. More

Exceptional! This is the second vehicle that I have bought from Mercedes Benz of South Orlando and I live on the complete other side of town. I can not say enough This is the second vehicle that I have bought from Mercedes Benz of South Orlando and I live on the complete other side of town. I can not say enough great things about them! Both my wife and I purchased Mercedes from them this time and ZuHare and Tinu were EXCEPTIONAL from beginning to end. They took their time with us every step of the way. Chris was our service manager for our old Mercedes and have him again for our new ones and couldn't be happier because he has been EXCEPTIONAL as well! More

Turning a bad situation around Updated 12/29/15 I would like to say thank you to the parts manager, Chris Moreo, and the parts and service director, Richard Suarez for being cour Updated 12/29/15 I would like to say thank you to the parts manager, Chris Moreo, and the parts and service director, Richard Suarez for being courteous and professional while helping me try to resolve my upsetting experience I had yesterday at Mercedes of South Orlando. Richard handled the situation very well yesterday at the dealership, while Chris helped me out today over the phone. Both gentlemen were very calm, and did a great job going above and beyond to make me feel better. They both also stated that if I ever need anything again, they would be glad to help me (which I hope stands true). Thank you again for helping me restore some faith back into your dealership. ************************************************************************************************* 12/28/15 The service at this dealership (MB of South Orlando) is horrible!!!! I've been taking my car there for over a year now, and the service has never improved!! I love my ML550, but absolutely HATE going to your dealership. I had a Lexus prior to this, and NEVER had any issues at Lexus of Orlando. Today, 12/28/15, I came in for a brake job. I was given an estimated time of a couple of hours. I brought the car there at 10:30am, and left your dealership at 4:30pm (6 hours?!?!?!)!!! I was never given the papers to sign stating what service would be done or what the cost would be. When I went to pick up the car at 4pm, the bill was $1200. Then, somehow my car was "misplaced", and was never washed after I received a phone call from my service advisor at 2:57pm telling me my car was ready, and was going through the wash at that time. It just seemed as no one cared, until I got upset. Then, Richard (parts and service director), came to assist the situation. He was very professional and helpful, and made me feel better. More

MBSO changes programs (VIP Program) without notice In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz. As with all purchases from Mercedes Benz of South Orla In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz. As with all purchases from Mercedes Benz of South Orlando (MBSO), I paid for their "VIP program" which included many services, but the service of the most interest was their advertised "airport service," where they would take you from the dealership to Orlando International Airport, store your vehicle, wash and vacuum it and then pick you up upon your return. This service was both described and advertised as "at my convenience." I paid over $900 for this "VIP Program," with the belief and understanding that this convenience would pay for itself in time through saving the airport parking fees and more. On my initial use, in September 2015, it went exactly as described by my sales person, the MBSO.com website and the person I confirmed the service with on the telephone when I made the scheduling. That they would take me to the airport at my designated time, clean my vehicle, park it at their facility and upon my return, I would be picked up and returned to my vehicle at MBSO at the time of my arrival. This is exactly how the service worked and was exactly as described. Fast forward a month or so, and I go to schedule another business trip, utilizing the MBSO VIP Program, that I paid for, which included the airport service, and come to find that, without any prior notice, the service I paid for had been changed from a car service at my convenience and schedule, to what can be simply described as a shuttle bus service that only takes me, the customer, to the airport on the hour and returns me, the customer, to the dealership on the half-hour, no longer making it at my convenience, but rather at the dealer's convenience. They cut back on the customer service and convenience aspect, and actually added more travel time to the service. No longer do they offer to drop the customer off at the airport or pick the customer up at the customer's convenience, but make it more inconvenient and time consuming. Rather than being dropped off when the customer needs, the customer must now add up to an additional, and now wasted, hour to their travel plans. When I learned of these changes, the attitude of both the staff and management was essentially, "Didn't you read the terms and conditions?" and then basically, "We changed it because it was too busy." What that means is, "Our promotion was so successful, that you, the customer, can no longer receive what we advertised and promised, and that's just too bad." Now bear in mind, their defense to this is that they have not discontinued the service, only changed its terms, and in a sense this is true, but the changes were not to benefit the customer in any way, shape or manner, and if anything, is to discourage the customer from using it. You buy a Mercedes Benz automobile, which is not an inexpensive vehicle in itself, and pay an additional almost $1,000 for their "VIP Program" (which you cannot decline) only to have the carpet yanked out from under you and being told, in essence, "We changed it, so, too bad." Therefore, in my opinion, Mercedes Benz of South Orlando cannot be trusted. You cannot expect any program or advertised service to be maintained if customer satisfaction is not a priority of the staff or management. When my own personal dissatisfaction was expressed to the management, no effort was made to remedy the situation, accommodate my needs, or adjust their "new" program to be more inline with what I and customers prior to the change were promised and paid for. As a matter of fact, after several email exchanges with the management, I was told in no uncertain terms, "This conversation is over and we will not respond any further." So, you, as the customer are the least of their concern. Any offer, service or promotion promised at the time of purchase is about as solid as a block of jello. It means nothing and they will do nothing to satisfy you. You would think in dealing with what is perceived as a reputable Mercedes Benz dealership, and the amount of money you are spending to buy a quality German automobile, you would receive all offered and agreed to, not be short changed or get the "old bait and switch" treatment, and in the event the terms needed to be changed for whatever reason, the dealership would do their best to make their customers happy. Not at Mercedes Benz of South Orlando. Once they get you, your satisfaction is inconsequential. You cannot trust Mercedes Benz of South Orlando. You cannot trust any offer or service promised by them or that you even paid for, because they will just alter the terms to their benefit and to your inconvenience and only tell you "You should have read the terms and conditions, too bad, goodbye." I am very disappointed with Mercedes Benz of South Orlando and would not recommend them. If they wish to contact me and make things right, as promised, and paid for, then I will make note of it, but until that time, I stand behind my opinion. More

Amazing. I just wanted to leave a review for the awesome experience and excellent service that my son and I received. We went in, was offered a bottle of wat I just wanted to leave a review for the awesome experience and excellent service that my son and I received. We went in, was offered a bottle of water, and the sales rep went straight to working on getting all of our needs met. Geraldo made us feel special. thanks...Mari More