Mercedes-Benz of South Orlando

Worst experience ever!!! Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek some Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek someone out to help me and check the car in. I Advised the man that I had air noise on the driver side of the vehicle and I felt that the roof seals were loose or needed to be fixed to prevent air noise. My car at this time had approx 48,500 miles on it. They had my car for 3 days and I had to call each day to get an update. No one bothered to contact me. When I picked up the car my advisor needed to be paged and I waited again. Once he finally met me at his desk , I was told they could find nothing wrong with the car and no road or air noise that was out of the ordinary. I got in my car and headed home. Once on the highway the noise sounded worse but I thought I’d give it a week and see. I arrived home and when getting out of my car I noticed grease all over driver side door and frame of the vehicle plus on the upper window. I should have taken pictures but I didn’t or did I call and complain. Decide to let it go even though the Interior is tan and it took a long time to get grease off. I had a trip with friends planned that week and I had to go out of town...... I drove to Miramar Beach in a down pour with high winds and the car started (small leak) leaking by the trim where the window meets the trim on drivers side. The car at this time was 49,991 miles, I even took a picture of odometer. Still under factory warranty. I was gone for a week, drove home and set up an appt with Mercedes Benz to take another look at the drivers side seals due to water leak and air noise.... car at this time was at 51,050 miles. Basically, Brian took the car in on Friday at 12. He told me they wouldn’t be able to look at the car until Monday. I sent Brian a text late afternoon on Monday, nothing. Still had heard nothing by late Tuesday afternoon so I texted him again and tried calling him, went straight to voicemail. Finally, I got a text stating he was checking on the car. Wednesday morning I called, reached Brian and I was told that the service department never messed with any of the seals on the previous visit (which was under warranty)and they would not be able to fix the leak. However, Brian stayed he was going to talk to his service manager, Glenn again. Heard nothing from Brian until 8pm Wednesday night by text stating that he was off on Thursday and was still trying to get service manager to do something regarding air noise and leak. Tried calling Brian immediately after text, got voicemail. Texted him to ask what exactly have they been doing with my car for last 6 days and what they were doing to determine leak noise issue. No response. Thursday morning, I called to talk to service manager, Glenn. I received his voicemail. I called back and asked to have him paged. He didn’t answer but I talked to a gentleman who told me Glenn was not available but he’d call me back. Three hours later, no call back. At this point, I was completely frustrated and tired of getting the run around. I went to MB to pick up my car and asked for Glenn. I was told that Glenn was not available, that they could do nothing with my car because it was no longer under warranty, even though I brought it in for the same issue before the factory warranty was up????? And on top of that I owed a diagnostic charge- really?? I explained to the gentleman everything I’d been through in the last week and he was very nice and apologetic but was unable to help me. So I took my car back, refused to pay a dime for service and left- ugh!!!! Save yourself an absolutely horrible experience and never go to this dealership. I’ve had many vehicles, Cadillac, Ford, Honda and Lexus vehicles and always received superior service. I’ve always been able to give excellent reviews until now. This Mercedes Benz dealership is completely lacking in all ways compared to any service I received in the past. So very sad and honestly disgusting considering the cost of my 2017 Mercedes Benz E400 convertible. Truly a pathetic service department!!!! More

Replace New tires? Mbso wanted to charge me to change out my brand new tires that only had 5000 miles on them for new tires???ok noooo!!!!they wanted to put engine air f Mbso wanted to charge me to change out my brand new tires that only had 5000 miles on them for new tires???ok noooo!!!!they wanted to put engine air filter that i put in the day before went to them?????ok noooo!!!!what xxxx...wanted me to pay for brake flush when it was supposed to been done after the firat 2 years.. i bought the car when it was 3 a 1/2 years old... hello there not keeping up with the scedule maintanance requirements for a certified car????this world is upside down or am i that gotdam stupid????wft mbso??!!! P.s called mercedes benz usa to figure out why they up charge so hard... they nice lady on the phone said “msob is an independent dealer and most of them have to make quotas”Not at my expence!!!!!! More

Bad customer service No follow up, no interest for customer, the top think is the customer in always wrong I had bad experience with this location I had my Mercedes car be No follow up, no interest for customer, the top think is the customer in always wrong I had bad experience with this location I had my Mercedes car because of the service More

Service and customer lounge is not good They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early my first Benz bought from winter park and very happy and second Benz bought from south orlando and not happy. More

Awesome service I just want to say! Our service representative Nicholas has been awesome! He’s been very helpful, and really has addressed all of our concerns. He’s t I just want to say! Our service representative Nicholas has been awesome! He’s been very helpful, and really has addressed all of our concerns. He’s turned what could be an awful situation into an amazing one. This was our first time owning a Mercedes, so it was truly interesting to see how much greener the grass really is. He’s been very upfront and honest, I never once had to fight to have something looked at, like most other dealers. Nicholas, has truly been providing me a VIP expirence, and that’s you would expect from A Mercedes-Benz dealer. I will honestly would only buy Mercedes from here on out, based on expierence with this dealer and Nicholas. More

Buyers BEWARE Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of w Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a week about how they’re going to fix/address the concerns with the paint defects only to be told by them and MB USA that nearly half of the vehicle would need to be repainted due to the rust inhibitors etching the paint from sitting at the port. So I am now left with a brand new vehicle that needs to be repainted, will take a car fax hit which will also devalue it more than normal, and a gee golly gosh well we are willing to paint it bull$h!tline from everyone over at MBSO including the general manager instead of any actual resolution that doesn’t involve devaluing what was sold as a brand new vehicle (ie painting over 40% of the vehicle). BEWARE do NOT purchase a vehicle from these hack jobs. Over $130k wasted on a vehicle that is essentially going to be worth a fraction of what it would have been if they had delivered it properly. More

Excellent Service The dealership is very clean and the food is absolutely delicious! The service is excellent and the staff is friendly and professional. I am treate The dealership is very clean and the food is absolutely delicious! The service is excellent and the staff is friendly and professional. I am treated like family whenever I visit the Mercedes-Benz dealership. Mr. Coleman is awesome! More

Sales representative Tim Lofton was one of the finest sales rep I have seen in any car dealership. Ask for him when buying the car , your buying experience will be 5 star Tim Lofton was one of the finest sales rep I have seen in any car dealership. Ask for him when buying the car , your buying experience will be 5 star . Thanks Tim. KK More