Mercedes-Benz of South Orlando

Extremely poor customer experience I took my 2018 E63s AMG for its B service and some warranty work. On initial inspection I was informed that I also needed new front tires and accepted I took my 2018 E63s AMG for its B service and some warranty work. On initial inspection I was informed that I also needed new front tires and accepted that. I was told the car would be remade next day by lunchtime. I was also told I'd get regular updates and offered a Lyft to get me home. This dealer doesn't offer loaners unless you buy the car from them. I my case I have tried to buy a car there three times and been given a poor experience each time. So the next morning having heard nothing from my service advisor I called and left a message. I called again having received no response and then a third time having still had no contact. Just before mid day I called and got through and was told they were just finishing up the tires and he'd call me when it was done. With no further contact and response I went to the dealer around 4pm. It turned out that my attentive service advisor had left for the day at 1pm. Someone found the details and arranged to get my car brought to me. I was told it would be out front. So I went there, in the end it was actually brought to the service entrance. On getting in I noticed the service display was still up and the tires had unbalanced and incorrect pressures. I went to inform the service manager of the situation. He didn't offer anything to rectify it and frankly I can go fill the tires myself. Note that my wife was looking replace her Escalade with a new GLS but given this thinks she'll just stick with the Caddy. Frankly I've had better service from Infiniti, BMW and Cadillac. As customer experience goes this is a pretty epic failure. Thankfully there are two more dealers not too far away that provide alternatives. The car is fantastic but the dealer experience was very poor. Two stars because the service and warranty work seems to have been done well by the mechanic Michael Collazo. The tire replacement was not done properly and Overall experience from the services manager Anthony Digregorio was poor. Poor enough that I’ll use a different dealer in future. More

Could be better!! Disappointed!! First of all, I want to thank Chasity Mathers, Chris O who are no longer advisors for doing everything to help when my car gets damaged while being se First of all, I want to thank Chasity Mathers, Chris O who are no longer advisors for doing everything to help when my car gets damaged while being serviced. They are greatly missed!! Gone through a few advisors after they left! My new advisor is Tony, he's good and tries to help as much as he can. I've always had issues and problems when I receive my car back from being serviced. My car is a 2013 with only 30k miles and kept very clean. inside and out. ( even the advisors comment on it) Many times I would received my care back with food in it, straws, screws, gum wrappers, dirty shoe prints, wires hanging under neath dash board, etc and dirtier than when I brought it in. (had pics and brought in bags of trash to show advisors). Recently ( Oct.1st 2019),I brought my car in for service cuz engine light came on. They found problem and had it fixed with extended warranty. However, when I went to pick up my car, there was a huge dent on my passenger side door and a scratch on my gas tank that was not there before. ( cars are parked so close to each other) Showed it to Tony ( my advisor ), left it there to be fixed and asked for a full show room detailed ( I was paying for the detailed). When I went to pick up my car on Monday Nov 4th, got there at 11:15AM, it was very disappointing!! My husband and I waited and waited for our car. Finally we walked outside and watched another 30 mins while every other car was getting washed but ours. We had to go tell the guys to hand wash our car since we have been waiting for over an hour. Mean while, we watched a tile company who was doing their renovations was cutting tiles 3 feet from car wash entrance and pieces of tiles were flying everywhere getting on peoples cars. Finally our car was done and brought to us! They fixed the dent but did NOT fix the scratch, put correct air pressures in tires or did full detailed it like they were supposed to. Showed it to Tony and saw it wasn't detailed so he refunded us. It's now 3:00pm and we just wanted to leave! My husband and I was really annoyed that they tried to pass it of that it was fully show room detailed when everything I left in car was the same but car's dirtier. We also bought a brand new 2018 GLC300 with only 68 miles on it from them last year in May! Our salesperson was great but manager Mo was rude, really insulting to us, especially me and we almost walked out. When my husband brought it in for servicing, they left waxed on black trim for 3 days and it won't come off. He spoke to detail guys and manager but nothing was done and it's still there to this day. They can't get it off and told my husband " you can look stuff on line to see how to get wax off!" What kind of VIP service is this?? We're afraid to even bring our cars there for service after so many bad incidents and NOT caring about they way they treat customers cars! I watched many times where the porters sped really fast over bumps and took curbs like they're race car drivers with a customers cars. At one point I ran after them to slow down with my car and now leave notes in our cars when I bring them in for services! My family has always owned Mercedes but this dealership has gone downhill for the past few years and don't seem to care about their customers at all! They make excuses and lie to your face about what's going on with your car. We've spoken to many customers while there and they all say the same things. Once again, it's NOT Tony's fault, he has been good to us and tried to handle things to the best of his abilities. It's just very disappointing that the name Mercedes doesn't mean anything anymore at this dealership. We are truly afraid to bring our cars in for service anymore, especially the way we were treated the last few times and afraid that they will retaliate for this review! But it's the truth and same issues on cars hasn't been fixed even though we were told they are fixed! Really disappointed with the service but also grateful for the few staffs that cares! Hopes this dealership steps up!!!! More

Professional friendly and knowledgeable staff. I have purchased 2 cars from this dealership. I was so impressed by the professional service and staff, my daughter purchased her car there. Excellent I have purchased 2 cars from this dealership. I was so impressed by the professional service and staff, my daughter purchased her car there. Excellent More

Worst experience ever!!! Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek some Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek someone out to help me and check the car in. I Advised the man that I had air noise on the driver side of the vehicle and I felt that the roof seals were loose or needed to be fixed to prevent air noise. My car at this time had approx 48,500 miles on it. They had my car for 3 days and I had to call each day to get an update. No one bothered to contact me. When I picked up the car my advisor needed to be paged and I waited again. Once he finally met me at his desk , I was told they could find nothing wrong with the car and no road or air noise that was out of the ordinary. I got in my car and headed home. Once on the highway the noise sounded worse but I thought I’d give it a week and see. I arrived home and when getting out of my car I noticed grease all over driver side door and frame of the vehicle plus on the upper window. I should have taken pictures but I didn’t or did I call and complain. Decide to let it go even though the Interior is tan and it took a long time to get grease off. I had a trip with friends planned that week and I had to go out of town...... I drove to Miramar Beach in a down pour with high winds and the car started (small leak) leaking by the trim where the window meets the trim on drivers side. The car at this time was 49,991 miles, I even took a picture of odometer. Still under factory warranty. I was gone for a week, drove home and set up an appt with Mercedes Benz to take another look at the drivers side seals due to water leak and air noise.... car at this time was at 51,050 miles. Basically, Brian took the car in on Friday at 12. He told me they wouldn’t be able to look at the car until Monday. I sent Brian a text late afternoon on Monday, nothing. Still had heard nothing by late Tuesday afternoon so I texted him again and tried calling him, went straight to voicemail. Finally, I got a text stating he was checking on the car. Wednesday morning I called, reached Brian and I was told that the service department never messed with any of the seals on the previous visit (which was under warranty)and they would not be able to fix the leak. However, Brian stayed he was going to talk to his service manager, Glenn again. Heard nothing from Brian until 8pm Wednesday night by text stating that he was off on Thursday and was still trying to get service manager to do something regarding air noise and leak. Tried calling Brian immediately after text, got voicemail. Texted him to ask what exactly have they been doing with my car for last 6 days and what they were doing to determine leak noise issue. No response. Thursday morning, I called to talk to service manager, Glenn. I received his voicemail. I called back and asked to have him paged. He didn’t answer but I talked to a gentleman who told me Glenn was not available but he’d call me back. Three hours later, no call back. At this point, I was completely frustrated and tired of getting the run around. I went to MB to pick up my car and asked for Glenn. I was told that Glenn was not available, that they could do nothing with my car because it was no longer under warranty, even though I brought it in for the same issue before the factory warranty was up????? And on top of that I owed a diagnostic charge- really?? I explained to the gentleman everything I’d been through in the last week and he was very nice and apologetic but was unable to help me. So I took my car back, refused to pay a dime for service and left- ugh!!!! Save yourself an absolutely horrible experience and never go to this dealership. I’ve had many vehicles, Cadillac, Ford, Honda and Lexus vehicles and always received superior service. I’ve always been able to give excellent reviews until now. This Mercedes Benz dealership is completely lacking in all ways compared to any service I received in the past. So very sad and honestly disgusting considering the cost of my 2017 Mercedes Benz E400 convertible. Truly a pathetic service department!!!! More

Replace New tires? Mbso wanted to charge me to change out my brand new tires that only had 5000 miles on them for new tires???ok noooo!!!!they wanted to put engine air f Mbso wanted to charge me to change out my brand new tires that only had 5000 miles on them for new tires???ok noooo!!!!they wanted to put engine air filter that i put in the day before went to them?????ok noooo!!!!what xxxx...wanted me to pay for brake flush when it was supposed to been done after the firat 2 years.. i bought the car when it was 3 a 1/2 years old... hello there not keeping up with the scedule maintanance requirements for a certified car????this world is upside down or am i that gotdam stupid????wft mbso??!!! P.s called mercedes benz usa to figure out why they up charge so hard... they nice lady on the phone said “msob is an independent dealer and most of them have to make quotas”Not at my expence!!!!!! More

Bad customer service No follow up, no interest for customer, the top think is the customer in always wrong I had bad experience with this location I had my Mercedes car be No follow up, no interest for customer, the top think is the customer in always wrong I had bad experience with this location I had my Mercedes car because of the service More

Service and customer lounge is not good They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early my first Benz bought from winter park and very happy and second Benz bought from south orlando and not happy. More

Awesome service I just want to say! Our service representative Nicholas has been awesome! He’s been very helpful, and really has addressed all of our concerns. He’s t I just want to say! Our service representative Nicholas has been awesome! He’s been very helpful, and really has addressed all of our concerns. He’s turned what could be an awful situation into an amazing one. This was our first time owning a Mercedes, so it was truly interesting to see how much greener the grass really is. He’s been very upfront and honest, I never once had to fight to have something looked at, like most other dealers. Nicholas, has truly been providing me a VIP expirence, and that’s you would expect from A Mercedes-Benz dealer. I will honestly would only buy Mercedes from here on out, based on expierence with this dealer and Nicholas. More

Buyers BEWARE Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of w Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a week about how they’re going to fix/address the concerns with the paint defects only to be told by them and MB USA that nearly half of the vehicle would need to be repainted due to the rust inhibitors etching the paint from sitting at the port. So I am now left with a brand new vehicle that needs to be repainted, will take a car fax hit which will also devalue it more than normal, and a gee golly gosh well we are willing to paint it bull$h!tline from everyone over at MBSO including the general manager instead of any actual resolution that doesn’t involve devaluing what was sold as a brand new vehicle (ie painting over 40% of the vehicle). BEWARE do NOT purchase a vehicle from these hack jobs. Over $130k wasted on a vehicle that is essentially going to be worth a fraction of what it would have been if they had delivered it properly. More