Mercedes-Benz of South Orlando

Service was done in a professional and in a timely manner. Management were highly courteous. Great job keeping me updated as the work process progress. manner. Management were highly courteous. Great job keeping me updated as the work process progress. More

Worse customer service ever. The General manager Dominic Ford Was the rudest person ever. Very arrogant. Don’t recommend this dealership. I took my Mercedes C 300 because i saw a The General manager Dominic Ford Was the rudest person ever. Very arrogant. Don’t recommend this dealership. I took my Mercedes C 300 because i saw a drop of motor oil on my garage floor and it had a software recall covered by warranty that was going to be taking care off on the same visit. The service assistant service manager Carmelo Nieves Jr told me that there's no leak anywhere that's visible. My car is still under warranty when i went to pick up my car Carmelo tells me he needs to charge me for half an hour of work even though no work was done on my car and it was still under warranty anyways. The amount was $108.00. I called Dominic Ford, he is the General Manager of the dealer and all i wanted was to simply ask him if this is normal to charge me when no work was done and my car was still under warranty. He replied extremely rude by saying and asking me if i work for free in my job and that the Mercedes techs need to get paid. I have been driving Mercedes vehicles for the last 26 years. I told him he had no right to talk to me like that specially after i'm a loyal customer all i wanted was an explanation to my bill. He kept talking over me with the worst and nasty attitude until i had no choice but hanging the phone on him. I WILL NEVER PURCHASE MY NEXT MERCEDES BENZ FROM Mercedes of south Millenia AGAIN. More

Just purchased a GLS 450 from the sales person most knowledgeable you can imagine very professional , wow what a young man knows so much about cars will Definitely purchase from him again and I will se knowledgeable you can imagine very professional , wow what a young man knows so much about cars will Definitely purchase from him again and I will send everyone I know, Our sales person, Justin carrion was very knowledgeable about all of the products, answering all our questions. Everyone is super professional from the beginning to end. This dealership is top notch and offers many perks only available at this location. More

Worse customer service ever. The General manager Ed Was the rudest person ever. Very arrogant. Don’t recommend this dealership. From the beginning he came to our desk with a attitude. And talking loud to m the rudest person ever. Very arrogant. Don’t recommend this dealership. From the beginning he came to our desk with a attitude. And talking loud to me. I guess he doesn’t like Hispanic. About 3 weeks ago I went with a friend and the other manager was awesome and she end up buying a 60,000 car. So I thought it was going to be the same experience but now way total opposite with this general manager! More

Recall I am pleased with the service guy Aaron, he did a fine job helping me out at the service department So yes I recommend him very much , and I hope t I am pleased with the service guy Aaron, he did a fine job helping me out at the service department So yes I recommend him very much , and I hope to can and do work with him, I give him a 9 More

BEWARE OF THE THIEVES BEWARE OF THE THIEVES. If you are looking to buy a luxury Mercedes this is not the place to purchase. My wife and I purchased a 2018 E-63 S AMG First BEWARE OF THE THIEVES. If you are looking to buy a luxury Mercedes this is not the place to purchase. My wife and I purchased a 2018 E-63 S AMG First Edition pre owned with 6k miles for $105,000.00. The car new was $140,000.00 We have owned the E-63 for a year and it has less than 10k miles on it, still in new condition. Went to trade the car in and was offered $70,000.00. So Mercedes of South Orlando is saying this car in 2 model years with 2020 models just coming out has lost 50% of its MSRP value. When we ask why so low of an offer, I was told by their GM Dominic that it cost them $16,000.00 to certify the car as pre owned. Now I personally own single cars that cost in excess of 300k and it doesn’t cost anywhere near that to certify them for sale. When I spoke to a friend of mine who is a GM for a luxury car brand, he stated the same. I was being fed a line of BS. This dealership is friendly and truly seems to care about you as a customer, but don’t let that fool you. Once they hook you. They will look for anyway they can to make as much money off you as possible through any lie or misleading information they can give you. Dominic the GM at Mercedes of South Orlando even tried to tell me they offered 74k for the car, but luckily the sales manager I was dealing with at the other dealership had the text they sent only offering 70k which he showed me. Again we caught them in more lies. The general manager finally told us if we purchased another car through them that he could do a lot better on the trade. I was trading the car because my 20 year old son wanted something a little sporty more 20 ish for his age. So Dominic had one of his sales guys call me. They knew this was for a 20 year old kid. They sent me the window sticker for a 488 Ferrari that they were asking well over 300k for. I love my son but would not buy him a 300k sports car. As I am sure most parents would not. So why send a car of that caliber to a possible customer for their kid. Are there no honest businesses out there anymore? Are the days of trying to build a relationship with a business a thing of the past? Not that we are better than anyone else but, you would think a car dealership and brand like Mercedes would want to keep a customer like myself. In the last 2 years I have purchased and sold well over 1 million dollars in automobiles. Needless to say I learned my lesson with this one and will never recommend or do business with South Orlando Mercedes again. PS: Don’t purchase their VIP program that they try to upsell you on. It has been a total waste of money. Save yourself the 4k or so they charge for it. More

Very poor customer service from service rep Peter McDonald. Went in to have oil change argued with him for 45 minutes cause he couldn’t find me in the system and once he did I waited from 7:30am unti McDonald. Went in to have oil change argued with him for 45 minutes cause he couldn’t find me in the system and once he did I waited from 7:30am until 11:30am . More

Extremely poor customer experience I took my 2018 E63s AMG for its B service and some warranty work. On initial inspection I was informed that I also needed new front tires and accepted I took my 2018 E63s AMG for its B service and some warranty work. On initial inspection I was informed that I also needed new front tires and accepted that. I was told the car would be remade next day by lunchtime. I was also told I'd get regular updates and offered a Lyft to get me home. This dealer doesn't offer loaners unless you buy the car from them. I my case I have tried to buy a car there three times and been given a poor experience each time. So the next morning having heard nothing from my service advisor I called and left a message. I called again having received no response and then a third time having still had no contact. Just before mid day I called and got through and was told they were just finishing up the tires and he'd call me when it was done. With no further contact and response I went to the dealer around 4pm. It turned out that my attentive service advisor had left for the day at 1pm. Someone found the details and arranged to get my car brought to me. I was told it would be out front. So I went there, in the end it was actually brought to the service entrance. On getting in I noticed the service display was still up and the tires had unbalanced and incorrect pressures. I went to inform the service manager of the situation. He didn't offer anything to rectify it and frankly I can go fill the tires myself. Note that my wife was looking replace her Escalade with a new GLS but given this thinks she'll just stick with the Caddy. Frankly I've had better service from Infiniti, BMW and Cadillac. As customer experience goes this is a pretty epic failure. Thankfully there are two more dealers not too far away that provide alternatives. The car is fantastic but the dealer experience was very poor. Two stars because the service and warranty work seems to have been done well by the mechanic Michael Collazo. The tire replacement was not done properly and Overall experience from the services manager Anthony Digregorio was poor. Poor enough that I’ll use a different dealer in future. More

Could be better!! Disappointed!! First of all, I want to thank Chasity Mathers, Chris O who are no longer advisors for doing everything to help when my car gets damaged while being se First of all, I want to thank Chasity Mathers, Chris O who are no longer advisors for doing everything to help when my car gets damaged while being serviced. They are greatly missed!! Gone through a few advisors after they left! My new advisor is Tony, he's good and tries to help as much as he can. I've always had issues and problems when I receive my car back from being serviced. My car is a 2013 with only 30k miles and kept very clean. inside and out. ( even the advisors comment on it) Many times I would received my care back with food in it, straws, screws, gum wrappers, dirty shoe prints, wires hanging under neath dash board, etc and dirtier than when I brought it in. (had pics and brought in bags of trash to show advisors). Recently ( Oct.1st 2019),I brought my car in for service cuz engine light came on. They found problem and had it fixed with extended warranty. However, when I went to pick up my car, there was a huge dent on my passenger side door and a scratch on my gas tank that was not there before. ( cars are parked so close to each other) Showed it to Tony ( my advisor ), left it there to be fixed and asked for a full show room detailed ( I was paying for the detailed). When I went to pick up my car on Monday Nov 4th, got there at 11:15AM, it was very disappointing!! My husband and I waited and waited for our car. Finally we walked outside and watched another 30 mins while every other car was getting washed but ours. We had to go tell the guys to hand wash our car since we have been waiting for over an hour. Mean while, we watched a tile company who was doing their renovations was cutting tiles 3 feet from car wash entrance and pieces of tiles were flying everywhere getting on peoples cars. Finally our car was done and brought to us! They fixed the dent but did NOT fix the scratch, put correct air pressures in tires or did full detailed it like they were supposed to. Showed it to Tony and saw it wasn't detailed so he refunded us. It's now 3:00pm and we just wanted to leave! My husband and I was really annoyed that they tried to pass it of that it was fully show room detailed when everything I left in car was the same but car's dirtier. We also bought a brand new 2018 GLC300 with only 68 miles on it from them last year in May! Our salesperson was great but manager Mo was rude, really insulting to us, especially me and we almost walked out. When my husband brought it in for servicing, they left waxed on black trim for 3 days and it won't come off. He spoke to detail guys and manager but nothing was done and it's still there to this day. They can't get it off and told my husband " you can look stuff on line to see how to get wax off!" What kind of VIP service is this?? We're afraid to even bring our cars there for service after so many bad incidents and NOT caring about they way they treat customers cars! I watched many times where the porters sped really fast over bumps and took curbs like they're race car drivers with a customers cars. At one point I ran after them to slow down with my car and now leave notes in our cars when I bring them in for services! My family has always owned Mercedes but this dealership has gone downhill for the past few years and don't seem to care about their customers at all! They make excuses and lie to your face about what's going on with your car. We've spoken to many customers while there and they all say the same things. Once again, it's NOT Tony's fault, he has been good to us and tried to handle things to the best of his abilities. It's just very disappointing that the name Mercedes doesn't mean anything anymore at this dealership. We are truly afraid to bring our cars in for service anymore, especially the way we were treated the last few times and afraid that they will retaliate for this review! But it's the truth and same issues on cars hasn't been fixed even though we were told they are fixed! Really disappointed with the service but also grateful for the few staffs that cares! Hopes this dealership steps up!!!! More

Professional friendly and knowledgeable staff. I have purchased 2 cars from this dealership. I was so impressed by the professional service and staff, my daughter purchased her car there. Excellent I have purchased 2 cars from this dealership. I was so impressed by the professional service and staff, my daughter purchased her car there. Excellent More