Mercedes-Benz of South Orlando

My visit with Paul the service advisor was great he was very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Merc very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Mercedes gave me such a nasty car. Mercedes say they are VIP they need to go back to the drawing board. I had to switch loaner cars three times, the cars did not have gas and were extremely nasty. Mercedes said they are taking extra measures due to Covid 19 to protect customers, that’s not true. More

Excellent service at a beautiful Mercedes dealership. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. More

The customer service rep who scheduled my appointment was very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. More

Never have had as wasteful of an experience as at this dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat d dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat down with a service manager who - in addition to telling my their complimentary car wash sucked and that I shouldn’t bother with it - explained that they don’t repair tires and in general the dealership doesn’t really perform any “repairs” - they only replace OEM parts. I’ve been a customer of Mercedes Benz Manhattan for over a decade (where they once patched a tire that they previously sold me - and also filled all of the tires with nitrogen) and can only say this dealership is a clown show. When I asked for a recommended tire service shop they just looked at me with a blank stare. Also, inside the dealership, the customer lounge seemed to be staffed by a food truck team selling chiceken tacos and home baked goods. Not only was this off brand for MB, but seemed like an unsafe idea during a global pandemic. In fact I question the sanitation of the space without the pandemic. This dealership is a stain on the Mercedes Benz brand. Avoid at all cost. More

Great service, courteous, professional, a real pleasure to do business with this company. Peter my service rep was very knowledgeable and answered all my questions. to do business with this company. Peter my service rep was very knowledgeable and answered all my questions. More

Rude and unprofessional, coupled with inept Visited parts department today to inquire on prices to upgrade to 360 degree camera system. Young lady from parts said she needs the VIN, which I prov Visited parts department today to inquire on prices to upgrade to 360 degree camera system. Young lady from parts said she needs the VIN, which I provided. Then told me they do not do this and what I wanted was impossible to get. I asked "should I go to Best Buy?" I was told no, that would void my warranty, must go with MB OEM parts, which she then told me I needed to provide my VIN for. Either incompetent or not listening, but left me feeling they have no clue. More

Good Dealership became the Worst in the Orlando Metro Area Don't blindly leave your car with this dealership or buy a MB from them. They loot your pocket book deeply. My GL350 has Parking Break giving error. I Don't blindly leave your car with this dealership or buy a MB from them. They loot your pocket book deeply. My GL350 has Parking Break giving error. I dropped the car and they told me $1500 which I agreed on the phone. Then I found a coupon in the mail for $150 and checked with the service manager, she said that she will accept the coupon and it would be $1350. Today, I got my car back, the dealership charged $1600 (saying the orig bill was $1750!). Well I paid and came back to home and found the loot. The part they put in is Parking Brake Actuator - Mercedes-Benz (166-906-54-01) 2012-2020 Mercedes-Benz, listed for $232.63 and the dealership billed me the same part for $462.88!! (100% markup). The other part they installed on my vehicle was Caliper - Mercedes-Benz (166-423-01-81), listed for $257.96 but the dealership charged $470.64! Ripoff guys. Of course, labor etc. are also excessive. When I asked how long the warranty on this expensive repair, the service manager told me it is two years parts and labor. When I asked him to write on the invoice, she told that it is in the paper work.. which is a lie. Avoid this dealership and there are better options. More

Just had the greatest experience at Mercedes Benz of South Orlando. Everyone here on the purchase of my vehicle was fantastic. I am looking forward to being a VIP with all the extras attached. Thank you South Orlando. Everyone here on the purchase of my vehicle was fantastic. I am looking forward to being a VIP with all the extras attached. Thank you to everyone for making this a seamless and flawless buying occasion. More

MB ML350 Oil Change Completed in 3.5 Hours. 2012 MB ML350 4Matic Engine Oil Change & Oil Filter Completed in 3.5 Hours with 8:30am Appointment as a Waiting customer, however the dealership provi 2012 MB ML350 4Matic Engine Oil Change & Oil Filter Completed in 3.5 Hours with 8:30am Appointment as a Waiting customer, however the dealership provided me with a Complimentary breakfast via their VIP Rewards program. Service Advisor Anthony Digregorio handled the service write-up and Apologized for the Lengthly wait-time as the Vehicle Wash System was overloaded. Kimberly in "Parts Boutique Department" assisted me with a Remote Key Battery replacement. More

To all out there attempting to make a purchase from To all out there attempting to make a purchase from Mercedes Benz of South Orlando BEWARE!!!....twice I saw a C-300 for sale (for a reasonable price To all out there attempting to make a purchase from Mercedes Benz of South Orlando BEWARE!!!....twice I saw a C-300 for sale (for a reasonable price)....the first was approximately three weeks ago....the first C300 is a 2019 with thirty seven hundred miles....I called via landline and was told by the sales person (a female) the car is available....I went there, met with a sales man, Ivan and, was told they could not find the vehicle...I waited, waited, and waited - approximately thirty minutes later, Ivan gave me a lame excuse he could not find the car in there lot.....eventually he came back again and told me "the car was assigned to the owners daughter and she will drive it for approximately three thousand mile"....then he proceeded to lure me to buy the same model car at a higher price. Today, May 10, 2020, the above mentioned occurred. I saw on there website a 2019 C-300 loaded with all the options I am looking for (VIN #WDDF8D3KR481336) for $30, 888 with ninety seven mile... I called at 12:40 p.m....the phone sales person, Jadia, advised the car is available....I set a appointment to meet Corey Toombs for 18:00....I call back at approximately 17:15 to advice Jadia I would arrive early....she answered and told me...."I was just about to call you to tell you I can't find the car" but have more cars in the lot for $34,0000....I thought, here they go again with this crap....I engaged her with the above mentioned....and I could tell she was agitated....I told her "this has nothing to do with you and this seems to be a scam with Mercedes Benz of South Orlando".....you guys advertised theses cars at lower price then make excuses you can't find it and now your are telling me there are other cars at a higher price....Did you guys realize you made a mistake with the price and the excuse is you can't find the car?.....eventually, I arrive at the dealership with my wife....while we stroll in there lot, a salesman, Mark, identified himself as one of the sales managers....he start with the typical questions "is anyone helping you"?....I told him i was here to look at the C300 I saw on your website and Jadia told me she could not find it....he said "she might be looking in the wrong place and might not know what she is doing....I know how to find it"....I gave him the VIN number, and my phone number....told him "I will be out here looking around and to tex or call me when you locate the car...whilst waiting for Mark, I saw a 2019 A220 being sold to the public at wholesale price....(vin#WDD3G4FB1KW0000376) I called Jadia to ask the price, she refused to tell me the price and never took VIN number....instead, demanded I come inside....by then, it was over for me...I told her...."there are several Mercedes Benz dealers within sixty miles and I will take my business elsewhere. In summary, Mercedes Benz of South Orlando tactics is, advertise one or two cars at a lower price to lure us to the location then make the excuses I mentioned to try a sell us a car at a higher price and, as I write this review, that so called salesman, Mark has not called or texted me back....Thanks Mark and Mercedes Benz of South Orlando. I wish you all the best in your future endeavor. More