Mercedes-Benz of South Orlando

My adviser Paul is exceptional. Professional, caring, the best. Great attitude, dedicated, easy to talk to and deal with. Professional, caring, the best. Great attitude, dedicated, easy to talk to and deal with. More

If I could give negative stars, I would. The words "gross incompetence" does not even begin to describe this dealership's service department. I brought my SLK in for a general diagnostic The words "gross incompetence" does not even begin to describe this dealership's service department. I brought my SLK in for a general diagnostic, quoted at $229.95, yet was charged $548.37 upon being picked up. Their excuse was that the $229.95 is the charge IF I allowed them to do repairs; otherwise, they charge $548.37. xxx?! They knew all I wanted was a general diagnostic! However, it gets worse! In the process, they lost my fuel cap. They replaced it with an incorrect gas cap. Unfortunately, when I went down the street to Costco to get fuel, the gas cap would not come off. After returning directly to this dealership's service department, they spent two hours trying to remove the gas cap they put on, only to damage the "filler neck" where the gas cap connects. Ashley, the service representative, told me their service department had to order a new "filler neck" and the correct gas cap, advising me to drive it without a gas cap until the parts they ordered were to come in on the following Wednesday. Wednesday arrived, I called Ashley, and she said they would call me back. The day passed, and no call. I called on Thursday, but no one would take my call. I called twice a day, each day, for the following week. No one returned my calls. Mercedes Benz of South Orlando caused over six hundred dollars of damage to my car. I have since gone to a REPUTABLE service department elsewhere. I have contacted my attorney and submitted all text messages and the receipt to him. They will be addressing the matter from this point forward. My advice? If you value your car in the least, stay away from these people! The service representatives are dishonest, irresponsible, and grossly incompetent. Except for two service department employees I saw and dealt with, all the others have the appearance and behaviour of escapees from the state prison. Is this dealership being used as a front for a drug cartel operation? It makes me wonder. More

I purchased my second Mercedes. Sal is my sales consultant and once again Kyle J was my Finance Consultant Anthony C Service Manager made sure everything was done properly. Great Te Sal is my sales consultant and once again Kyle J was my Finance Consultant Anthony C Service Manager made sure everything was done properly. Great Team to work with. I will get my next Mercedes from MERCEDES BENZ SOUTH ORLANDO. More

Purchasing a new vehicle is not always a pleasant and exciting experience. Let me say that dealing with Robert S. Coleman, the Director of Sales, improves the purchasing experience into a pleasant and h exciting experience. Let me say that dealing with Robert S. Coleman, the Director of Sales, improves the purchasing experience into a pleasant and happy outcome. Robert is professional, personable, knowledgeable, cordial and willing to assure that you purchase the best vehicle to meet your needs. More

Eric Williams is the best service representative at Mercedes Benz of South Orlando or any where!! Eric continues to be professional, caring, kind and attentive to ALL of his customers needs. I have wa Mercedes Benz of South Orlando or any where!! Eric continues to be professional, caring, kind and attentive to ALL of his customers needs. I have watched him with other customers and he gives the same commitment like he does with me. Eric has been with me since the purchase of my Vehicle and he continues to display the same commitment to his customers!!! Thank you Eric for helping keep my vehicle safe especially now that my daughter is driving!! I will always come to you to care for the needs of my vehicle!!! God Bless You Always!!! You deserve a raise and a bonus!!! Your boss and CEO should be very proud to have you as an employee to represent their company name!!! More

Really good service and take care you like a family, thanks and keep the good work. thanks and keep the good work. More

Outstanding, responsive service and Anthony always keeps me informed on the status of my Mercedes’. me informed on the status of my Mercedes’. More

Jorell was super friendly and helpful. Beautiful dealership with helpful people. RJ in financing was really great with us and very patient Beautiful dealership with helpful people. RJ in financing was really great with us and very patient More

I like how the service they provide to customers and above all that they care about making their customers feel good, above all that they care about making their customers feel good, More

This is the forth Mercedes that I bought from Mercedes Benz of South Orlando. Justin was very helpful in every way and I was very pleased with him. I recommend to every body. Aram Tchobanian Benz of South Orlando. Justin was very helpful in every way and I was very pleased with him. I recommend to every body. Aram Tchobanian More