Mercedes-Benz of South Orlando

I have always received 110 percent for all aspects from this dealership. They are my “go to” and I highly recommend them. this dealership. They are my “go to” and I highly recommend them. More

Keith was amazing, he contacted me before any work was done on my car. I Love you, your patients, and your personality keep up the Great Job! done on my car. I Love you, your patients, and your personality keep up the Great Job! More

Friendly staff and excellent service. My technical advisor Victor is extremely helpful and knowledgeable. Excellent! My technical advisor Victor is extremely helpful and knowledgeable. Excellent! More

Very profesional and care for the customer . Very clean loving people .Excelente customer service and very pacient Very clean loving people .Excelente customer service and very pacient More

Mr Paul was very informed and my appointment was very good and well done.thank you good and well done.thank you More

Paul is an amazing service advisor, definitely always assists in me in all my needs and making it in a timely manner!! Thank you Paul assists in me in all my needs and making it in a timely manner!! Thank you Paul More

My adviser Paul is exceptional. Professional, caring, the best. Great attitude, dedicated, easy to talk to and deal with. Professional, caring, the best. Great attitude, dedicated, easy to talk to and deal with. More

If I could give negative stars, I would. The words "gross incompetence" does not even begin to describe this dealership's service department. I brought my SLK in for a general diagnostic The words "gross incompetence" does not even begin to describe this dealership's service department. I brought my SLK in for a general diagnostic, quoted at $229.95, yet was charged $548.37 upon being picked up. Their excuse was that the $229.95 is the charge IF I allowed them to do repairs; otherwise, they charge $548.37. xxx?! They knew all I wanted was a general diagnostic! However, it gets worse! In the process, they lost my fuel cap. They replaced it with an incorrect gas cap. Unfortunately, when I went down the street to Costco to get fuel, the gas cap would not come off. After returning directly to this dealership's service department, they spent two hours trying to remove the gas cap they put on, only to damage the "filler neck" where the gas cap connects. Ashley, the service representative, told me their service department had to order a new "filler neck" and the correct gas cap, advising me to drive it without a gas cap until the parts they ordered were to come in on the following Wednesday. Wednesday arrived, I called Ashley, and she said they would call me back. The day passed, and no call. I called on Thursday, but no one would take my call. I called twice a day, each day, for the following week. No one returned my calls. Mercedes Benz of South Orlando caused over six hundred dollars of damage to my car. I have since gone to a REPUTABLE service department elsewhere. I have contacted my attorney and submitted all text messages and the receipt to him. They will be addressing the matter from this point forward. My advice? If you value your car in the least, stay away from these people! The service representatives are dishonest, irresponsible, and grossly incompetent. Except for two service department employees I saw and dealt with, all the others have the appearance and behaviour of escapees from the state prison. Is this dealership being used as a front for a drug cartel operation? It makes me wonder. More

I purchased my second Mercedes. Sal is my sales consultant and once again Kyle J was my Finance Consultant Anthony C Service Manager made sure everything was done properly. Great Te Sal is my sales consultant and once again Kyle J was my Finance Consultant Anthony C Service Manager made sure everything was done properly. Great Team to work with. I will get my next Mercedes from MERCEDES BENZ SOUTH ORLANDO. More

Purchasing a new vehicle is not always a pleasant and exciting experience. Let me say that dealing with Robert S. Coleman, the Director of Sales, improves the purchasing experience into a pleasant and h exciting experience. Let me say that dealing with Robert S. Coleman, the Director of Sales, improves the purchasing experience into a pleasant and happy outcome. Robert is professional, personable, knowledgeable, cordial and willing to assure that you purchase the best vehicle to meet your needs. More