Mercedes-Benz of South Orlando

I recently took my car to Viktor for service, and I must say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in a timely manner, which I really appreciate. I would gladly recommend him to anyone looking for a trustworthy and honest service advisor. Thank you, Viktor, for exemplifying the quality and service that Mercedes stands for! More

I’m very disappointed with the customer service and the lack of communication. I’m sad and extremely disappointed how my car been in the shop for almost four months. They keep giving me excuses over excuse lack of communication. I’m sad and extremely disappointed how my car been in the shop for almost four months. They keep giving me excuses over excuses on the update of my car. I’m sorry for something small should not take four months to fix. The service advisor Andrew was nice but he didn’t bother offering any discounts for my car sitting there. They lie to me about the date of when my car would be delivered. When I try to get ahold of them they keep making excuses. I’m not happy on how my car came back. They didnt bother washing it. They broke few things inside my car. I emailed the manager of course they didn’t respond to me. This dealership doesn’t care and have the worse customer service. I won’t be back and I would pursue legal action. More

The service pro, Eric was outstanding and showed a genuine caring and superior customer service. MBSO has a true asset in Eric that is hard to find these days. Thank you Eric. genuine caring and superior customer service. MBSO has a true asset in Eric that is hard to find these days. Thank you Eric. More

Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered the dealership. She successfully located and provided all of the vehicle's details. Reda was an exceptional and polite Financial Advisor. He worked diligently to ensure that I received the necessary cost for the purchase, and the process was expedited. Unlike my previous experiences at other dealerships, I did not spend extended periods of time at the dealership. The overall experience was exceptional. I strongly endorse this dealer. Purchased a 2024 Kia Sportage Prestige SX with less then 4800 miles 🙏🏾🥰 More

The people where very responsible and care especially Jorell Figueroa and Reda Aissa . above and beyond to help me get the car Jorell Figueroa and Reda Aissa . above and beyond to help me get the car More

Great staff, outstanding services. That is were I go whenever I need a benz, I strongly recommend them. That is were I go whenever I need a benz, I strongly recommend them. More

The people where very responsible and care especially Jhon goes above and beyond to help me get the car Jhon goes above and beyond to help me get the car More

My experience with MBSO was unfortunately frustrating and very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I discovered after the purchase has left me frustrated and feeling misled. Upon possession of a 2021 Mercedes Benz Sprinter RV Van, for $60 K, I noticed rust all over on the roof. This rust is extensive as confirmed by the estimate of over $16000 by a local certified MB body shop . The dealer declined the warranty, despite the fact it is a CPO certified vehicle, instead shifted the blame on us for not inspecting the roof. It’s not typical for every buyer and especially a senior to climb onto the roof and risk a fall. Basically, the same answer was given about the illegal window and windshield tint that we had to remove, as buyers responsibility once it’s sold. This raises serious questions regarding their business practices. Lastly, we were offered to be picked up by our sales lady at the airport as we flew cross country which was amazing, but en route at a layover in Denver, she texted she can’t as she was off. All in all, we were truly disappointed and frustrated with our experience with mbso……probably the worst ever in the 30 vehicles I have purchased in the last 50 years. More

I consult car dealers and have friends who own and run them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so ser them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so service might be carrying the ball, IDK. It took three calls to speak with an agent, then she had no authority to negotiate on a used Lexus I wanted, but when I finally got the out the door quote, it turned out the pictures of the car they posted were nine months old, from when they previously sold the car, and in that time it was wrapped in white vinyl, no longer metallic red. The deal was also stamped, “final sale, no warentee” I inquired but was informed they only change the oil and check the tires, wash it and sell it. In Connecticut this would bring well deserved lawsuits. To top it off they tack on a dealer prep fee of $1,150. If this is how auto dealerships treat people, then I have to endorse Elon Musk’s approach. More

Leased a new 2025 GLC300 and couldn’t be happier with how efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away an efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away and had a perfect car ready to go. Navin went above and beyond to provide exceptional and personable service. Never pressured, and everything was explained in detail. On top of this, I was in the new car the very next day and Navin even made a personal trip to my home to finish the paperwork. Highly recommended all around! More