Mercedes-Benz of South Orlando

If I could give a zero, I would. I was looking at a CPO 2019 GLA 250. I called and spoke with Tina who stated set up an appointment for us to come see the vehicle and was told, “we w I was looking at a CPO 2019 GLA 250. I called and spoke with Tina who stated set up an appointment for us to come see the vehicle and was told, “we will have the car detailed for you.” I was then called by a salesperson who gave me his personal cell and was told I would see them the next day. On the day of the appt, I texted and let them know that I would be coming in later than my appt bc it was raining. I was told, “That is Ok.” I was then called and I told him I was 1 hour out. Again, no problem. 30 minutes out I was told the car was sold. We had driven 2 hours! What’s the point if setting an appt if you are going to sell the car out from under us. At least we could have been called sooner. We headed home and I am now signing the docs for our new Volvo. More

The appointments at this dealership are useless. You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way there. We were told by the dealership that it is first come first served. We got the impression for the sales team that if you aren’t physically there you don’t matter to them. More

Everything was great. Could not have been better. The delivery was exceptional. Sales and delivery people were great. Could not have been better. The delivery was exceptional. Sales and delivery people were great. More

Purchased a used BMW 3 days ago - less than 70 miles after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered they can accept it on trade for a new car (not newer - new). You can not convince me they they did not know of this leak, disconnected the battery to get the light to go off until I drove away with the vehicle. Stay away from the shady business practices of this location and their sales team. More

Just had an overwhelming experience at Mercedes Benz of South Orlando in a fantastic way. Just purchased a certified 2021 C300 on immaculate condition. Melissa was my salesperson and she went above and bey South Orlando in a fantastic way. Just purchased a certified 2021 C300 on immaculate condition. Melissa was my salesperson and she went above and beyond in assisting me and explaining the nuances of the vehicle prior to and after the purchase. She is a true asset to the company and I look forward to working with her again. Also I want to thank RJ in financing for getting me the best rate, Clarence one of the managers and of course Mr. Dominic Ford for your consummate professionalism and friendship. More

The dealership was a wonderful experience. All personnel were very professional and were well versed on their work requirements. We purchased a used car from them through Monica Ventura and we All personnel were very professional and were well versed on their work requirements. We purchased a used car from them through Monica Ventura and were very pleased with how knowledgeable and pleasant she was to work with. Gary Doyle in finance, was also well versed on all the required documents required to complete the deal. Office space was very neat and clean and well organized for a pleasant environment, we would recommend this dealership for any of your new/used auto needs!! More

Frank was amazing. He was professional and personable, and explained every step of this process wonderfully. I’ve never had an easier experience in purchasing a car. He was professional and personable, and explained every step of this process wonderfully. I’ve never had an easier experience in purchasing a car. More

Amir is always so helpful in advising us about our options for paying our bill. As well, our car was finished and returned to us exactly when expected. options for paying our bill. As well, our car was finished and returned to us exactly when expected. More

My experience at this dealership starting with the agent was professional and he had a good knowledge of the vehicle I purchased (GLE 35). Everyone that was involved in this transaction showed professiona was professional and he had a good knowledge of the vehicle I purchased (GLE 35). Everyone that was involved in this transaction showed professionalism and friendliness. This made the transaction a pleasant one. Thanks again to everyone connected to this transaction. I would definitely recommend this dealership to a friend. More

I recently took my car to Viktor for service, and I must say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in a timely manner, which I really appreciate. I would gladly recommend him to anyone looking for a trustworthy and honest service advisor. Thank you, Viktor, for exemplifying the quality and service that Mercedes stands for! More