Mercedes-Benz of South Orlando

The people where very responsible and care especially Jhon goes above and beyond to help me get the car Jhon goes above and beyond to help me get the car More

My experience with MBSO was unfortunately frustrating and very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I discovered after the purchase has left me frustrated and feeling misled. Upon possession of a 2021 Mercedes Benz Sprinter RV Van, for $60 K, I noticed rust all over on the roof. This rust is extensive as confirmed by the estimate of over $16000 by a local certified MB body shop . The dealer declined the warranty, despite the fact it is a CPO certified vehicle, instead shifted the blame on us for not inspecting the roof. It’s not typical for every buyer and especially a senior to climb onto the roof and risk a fall. Basically, the same answer was given about the illegal window and windshield tint that we had to remove, as buyers responsibility once it’s sold. This raises serious questions regarding their business practices. Lastly, we were offered to be picked up by our sales lady at the airport as we flew cross country which was amazing, but en route at a layover in Denver, she texted she can’t as she was off. All in all, we were truly disappointed and frustrated with our experience with mbso……probably the worst ever in the 30 vehicles I have purchased in the last 50 years. More

I consult car dealers and have friends who own and run them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so ser them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so service might be carrying the ball, IDK. It took three calls to speak with an agent, then she had no authority to negotiate on a used Lexus I wanted, but when I finally got the out the door quote, it turned out the pictures of the car they posted were nine months old, from when they previously sold the car, and in that time it was wrapped in white vinyl, no longer metallic red. The deal was also stamped, “final sale, no warentee” I inquired but was informed they only change the oil and check the tires, wash it and sell it. In Connecticut this would bring well deserved lawsuits. To top it off they tack on a dealer prep fee of $1,150. If this is how auto dealerships treat people, then I have to endorse Elon Musk’s approach. More

Leased a new 2025 GLC300 and couldn’t be happier with how efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away an efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away and had a perfect car ready to go. Navin went above and beyond to provide exceptional and personable service. Never pressured, and everything was explained in detail. On top of this, I was in the new car the very next day and Navin even made a personal trip to my home to finish the paperwork. Highly recommended all around! More

AS always the dealership is very accommodating to my needs and staff is very pleasant. needs and staff is very pleasant. More

The Experience was great from start to finish they never gave up until I got the deal I wanted and the car I wanted gave up until I got the deal I wanted and the car I wanted More

If we could give it a 0 star rating we would. We dropped of the car a day early and that seemed to be an inconvenience. A week later we go to make arrangements to pick it up and spent all day try We dropped of the car a day early and that seemed to be an inconvenience. A week later we go to make arrangements to pick it up and spent all day trying to get any answer about a pick up at our home. At the end of the day we get told they had to order a new tire because somehow it was damaged on their property. My husband was traveling internationally and instead of contacting me since I was the one that called about the car being picked up they reached out to him. Supposed to be ready on Monday by 5. Nada. No phone call no communication; no offer of a rental. Today at 7:30 am we have to initiate communication and the tire still hasn’t arrived at this point. No time of when it was supposed to be done. Just awful communication! The car wasn’t washed when it was supposed to be, there is grease or something on the car and the service advisor has yet to communicate an apology. We still have leather peeling off the seat that we were told was standard and nothing you can do about it. This is a reoccurring thing over there. More

I took my vehicle in for the 50000 mile service. While at the dealership, I took advantage of the free breakfast. I also took advantage of the courtesy ride home. When my vehicle was ready, they pi While at the dealership, I took advantage of the free breakfast. I also took advantage of the courtesy ride home. When my vehicle was ready, they picked me up and brought me back to the dealership. Everything checked out fine and there was no charge for the service. More

Omar provides exemplary service with attention to detail. Mercedes Benz of South Orlando is fortunate to have him as part of their team. Mercedes Benz of South Orlando is fortunate to have him as part of their team. More

After reading many reviews I had similar issues. The communication or lack there off was terrible. Very unprofessional. I wouldn’t recommend them too anyone. The communication or lack there off was terrible. Very unprofessional. I wouldn’t recommend them too anyone. More