Mercedes-Benz of South Mississippi

Mercedes-Benz of South Mississippi responded

Thank you for sharing your experience and for choosing to return to Mercedes-Benz of South Mississippi! It's truly rewarding to hear that Steven played such a pivotal role in your decision to come back. His commitment to unparalleled customer service and building trust is a shining example of what we strive for with every interaction. We're so pleased that you feel well taken care of under his guidance. Your trust and satisfaction are our top priorities, and feedback like yours is a wonderful affirmation of our efforts. We look forward to continuing to serve you with the same high level of care. Thanks again for your support and kind words!

Mercedes-Benz of South Mississippi responded

We appreciate you taking the time to leave such a positive review! We are very pleased to hear that you had an exceptional experience with our team and that our customer service met and exceeded your expectations. Our staff takes great pride in going the extra mile for our customers, and your satisfaction is our top priority. Your kind words are a wonderful affirmation of their efforts. We're glad to have you as a member of our Mercedes-Benz of SM family and look forward to continuing to serve you in the future. Thank you for your trust and support!

Mercedes-Benz of South Mississippi responded

We appreciate you taking the time to share your experience with us. Your recognition of our professionalism and meticulousness is much appreciated, as we aim to maintain high standards in all aspects of our service. We do, however, apologize if our service pricing did not align with your expectations, and we're sorry to hear about the issues with your vehicle's hatchback door hydraulics and sunroof closure; we fully understand how crucial durability is to our customers. We're here to assist and would welcome a conversation with you to discuss how we can help. Please reach out to the dealership directly if you have any further concerns you would like to discuss with our management team. We value your trust and hope to continue serving your automotive needs in the future! Sincerely, Ray Brandt Auto Group

Mercedes-Benz of South Mississippi responded

Thank you for sharing your positive experience with us! We're delighted to hear that Greg in our service department made your visit to Mercedes-Benz of SM smooth and communicative. Ensuring our customers receive timely responses and the support they need, like providing a loaner car, is integral to our service philosophy. It's wonderful that our team's efforts to maintain efficient communication were recognized and appreciated. We value your trust and look forward to serving you again in the future. Safe travels!

Mercedes-Benz of South Mississippi responded

Thank you for taking the time to share your experience with us. We're pleased to hear that our staff made a positive impression with their friendly and courteous demeanor. It's important to us that our customers feel comfortable, especially when there's a wait involved, so we're glad that our waiting area met your expectations. Providing a high-quality environment and ensuring it's well-stocked is part of our commitment to offering a first-rate customer experience. Your feedback is valuable, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit!

Mercedes-Benz of South Mississippi responded

Eric, thank you so much for sharing your positive experience with us! We're honored to have been a part of your car-buying journey and are glad we could meet your needs. Our team always strives to provide dedicated support and efficient service to all our customers. Your kind words motivate us to continue delivering top-tier service. If there's anything else you require in the future or have any questions, please don't hesitate to reach out. We appreciate your kind words and are grateful to you for choosing Mercedes-Benz of South Mississippi. We wish you many happy and safe miles in your new vehicle!

ericslid060 responded

My car buying experience was wonderful and was made easy I give the dealer ship 5 stars thanks again Eric F Holmes

Mercedes-Benz of South Mississippi responded

Thank you for sharing your feedback with us. We're pleased to hear that our service advisor met your expectations in terms of professionalism and efficiency. Our goal is always to provide top-notch service in a timely manner. We apologize for the oversight regarding the interior cleaning of your vehicle. Your feedback is valuable, and we'll address this aspect with our team as to ensure that every detail is attended to in the future. We appreciate your business and hope to have the opportunity to serve you even better on your next visit. Safe travels!

Mercedes-Benz of South Mississippi responded

Thank you so much for your glowing feedback! We're thrilled to hear that our team delivered a professional service that met your expectations. Treating every customer with dignity and respect is at the core of our values. It's also wonderful to know that the expertise of our sales representatives stood out to you. We strive to ensure our team is well-informed to assist our customers in the best possible way. We hope to serve you again in the future, and thank you for choosing Mercedes-Benz of South Mississippi!

Mercedes-Benz of South Mississippi responded

Thank you for sharing your service experience with us. We are glad to hear that Mike and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future!