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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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July 22, 2023

Excellent, thorough service. ..again. Go to Frank Perri as your service advisor.; he is excellent. More

by jamesknauf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank PERRI
Report | Print
Jul 26, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind words and this wonderful review! If you ever need help, just give us a call. Happy motoring!

July 20, 2023

My service advisor Frank Perri is always so very helpful. Outstanding customer service. He was very effectively communicating and answering all my questions since my very first time servicing my car there, More

by carliss1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Jul 24, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 20, 2023

Always an amazing experience whether buying a new car or having my car serviced at South Bay Mercedes. Definitely recommend A+++ More

by ion.gott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jul 25, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 19, 2023

Very good detail serviced and explained everything problems could be happened in the future. I like those kind services. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Jul 26, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 15, 2023

We have had excellent buying and service experiences. A shout out to Frank on service. More

by mariewship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Jul 18, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 15, 2023

Not a great experience. ..called a week prior to make sure tires I needed were in stock and someone confirmed. Came in for my appointment only to find no tires...had to get a More

by katie.ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several in service, all very hard to contact
Report | Print
July 14, 2023

My service advisor Cesar Gutierrez was very helpful. Outstanding customer service. He was very effective communicating and answering all my questions since it was my first time servicing my car there. More

by alainperez78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Gutierrez
Report | Print
Jul 18, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 13, 2023

Emily was great on time and work extra had to get me a loaner. Outstanding More

by Hbtaylors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily P
Report | Print
Jul 17, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 12, 2023

Damaged My Vehicle In Service Department And Will Not Take Responsibility. Rude Customer Service From All Involved More

by Mr3pz120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natalie Duncan
Report | Print
Jul 17, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

July 11, 2023

Linda, our service manager, was attentive, quick to respond, and all with a smile! They diafnosed, repaired and got our car back to us in record time. Great job! More

by michael.mooradian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Report | Print
Jul 17, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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