Mercedes-Benz of South Bay - Service Center

Service writer charged $275 for diagnosis. Then after repairing the A/C blower which was the diagnosis for $1220, he waited until the end of the next day to tell me they needed to replace switches now fo repairing the A/C blower which was the diagnosis for $1220, he waited until the end of the next day to tell me they needed to replace switches now for an add'l $1,000. Then he packed the invoice with a litany of "recommendations" that I declined. He never mentioned these recommendations. One of the most stressful weeks I've had in years - and I own my own business. The dealership is only as good as its worst service writer. I will never use them again and will let all my friends and clients know how bad they are. More

This dealership used to be very good, with good customer service. I understand that it has changed ownership, and the service is now terrible. My last three trips for service have been disasters: one time service. I understand that it has changed ownership, and the service is now terrible. My last three trips for service have been disasters: one time I was charged for a loaner car because the service people "were not able" to get to my car until the end of the day (I had brought it in at 8:00 a.m.) and they would only provide a 1 day free loaner. The second time I ask them to trouble shoot a specific problem; again they did not even call to tell me what the problem was until the end of the day, and when I told them to go ahead and fix it, they told me they could not do it that day because it was so late. Again, I had to pay for a loaner car due to their delay. The third (and final) time I went for service, I was given the hard sell on extra service items that I was told should have been done in the past (even though I have always had my car serviced at this dealer and had never been told about the "need" for any of these services.) The charges were outrageous ($550 to change the sparkplugs; a total of close to $2000 in "recommended" extra services)) even though no one had even looked at the car to see the status of the sparkplugs or whether any of the those extra services were needed. I will not buy another car there, nor will I return for any more service. More