Mercedes-Benz of South Bay - Service Center

Great Service provided and Frank Perri made the process quick and easy and very helpful. Also helped out with information for future visits for service needed. quick and easy and very helpful. Also helped out with information for future visits for service needed. More

I am thinking this is an unusual experience as my previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at 5PM. When picking up my car, they pulled it in an area I could not see, and didn’t bother to look for the owner, so I waited a long time not knowing it was ready! When leaving I was carrying three large boxes. I walked past multiple employees and was a little surprised that no one even offered to open my car door or trunk since my hands were full. I was not charged which was an appreciated courtesy. As usual, the staff was professional and friendly. More

This company really sucks Seriously the worst mercedes dealership in america i drove mercedes for 20 years, they are so bad and the only one in my area i switched to tesla, wa Seriously the worst mercedes dealership in america i drove mercedes for 20 years, they are so bad and the only one in my area i switched to tesla, way better More

I would recommend this for local residents This was my first time service my ClS 550 and the overall experience was great. However, due to overcrowded and backed up service car, I did not recei This was my first time service my ClS 550 and the overall experience was great. However, due to overcrowded and backed up service car, I did not receive promptly information regarding to my car status. I called 2-3 times just to find out what was the status of my car after 4 hours of waiting. Paul, my service guy was very knowledgeable and he arranged shuttle service for me to make it more convienent. I came from another car dealership in Van Nuys, their service department is way more advanced and the complimentary drinks and snacks have more options comparing to South Bay Mercedes Benz dealership. I wish the service department customers waiting lounge can be more advanced and more selections rather simply proving dounuts to the customers. However, the overall experience is great and I recommend to local residents. More

NO LONGER A GOOD SERVICE CENTER!!!!! My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would ha My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would have to leave the car until late afternoon. My husband said he had no way to get home and that he called in advance for an appointment so his car should be ready in a couple of hours. The service man told him that he would call Uber for him. My husband left with his own car and came home. A few days later my husband called again for another appointment. This time the lady making the second appointment told my husband that the service should only take two (2) hours at the most. My husband drove again to the service center and told the service man he had an appointment. Please read above for the out come of this visit (same as first visit). A year ago my husband took his car to this same dealer service center and he was in and out in two (2) hours. The service people were very nice. NOT ANY MORE! I understand that this dealership has new ownership. My husband asked to talk to the General Manager or his assistance and he was told that both of them were unavailable. My husband left. In addition to this, my husband called Mercedes "head quarters' and explained his problem with South bay Mercedes. The gentleman from the head quarters told him to next time "call Uber and that he would call South Bay Mercedes and see if this issue can be corrected for the future and that he would call my husband right back". The service man has not returned the call yet! (three days ago). Maybe they were busy! Save yourself a headache and go to LONG BEACH MERCEDES! More

Friendly and profesional I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntik I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntikampol, was able to give me a loaner, and have my car ready the next day. More

"Superb" MBZ SB is the place I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Ali I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Alive. It was a "Superb" experience. More

No Service For You On Monday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my numb On Monday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. On Tuesday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. On Wednesday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. This is NOT what I call customer service! I will now take my car in and see if I can actually find a so called Service Advisor. More

I bought a car last year from this dealer, process was easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another car worth over $110k at another dealership because Suoth Bay didn't have any of the models that I wanted in inventory. A few weeks later, I got in an accident and the car has been stuck at the body shop for a little over four months now. The body work was done with the car, so the body shop sent my car to South Bay last Friday to check for codes, alignment, and overall inspection. Called in Monday morning and was told John Steach at service was taking care of my car, told me that it would be done in a day. Called in Tuesday several times, John wasn't at his desk. I stopped by the dealership in the afternoon to speak to John, and he wasn't at his desk. I asked the guy next to John's desk where he was, and he called John that I was here to see him. John was over at someone else's desk chatting, gave me a look, and went on to chat again for a minute. He finally came over and told me that the car would take a couple more days due to some other problems, which was fine. I said thanks and keep me updated, went for a cup of coffee, and came back to ask John where my car was because I just wanted to "see" my car. Then John started giving me a look and asked me why I wanted to see my car. I asked if I can't even see my car, then he asked me WHY again. He tells me technically this car ISN'T MINE, it belongs to the body shop because they brought it in. I stare at him for a second and ask, seriously? If I want to "see" my car, he tells me he'll have to get confirmation from the body shop to give me permission to see my car. Is this guy joking me? I buy a $110k+ car, drive it for 3 weeks and get in an accident, didn't drive it for over four months now, I just want to see my car and he tells me that it's not mine and I need permission from the body shop? I couldn't believe this guy wouldn't let me see my car and I didn't really know what to say. I stood there and stared at him and he tells me stop giving him attitude. He again tells me that the car is not mine, it's the body shop's, and asks why I need to see my car. What kind of service advisor won't let his client see his car? I understand that dealerships are independent businesses from Mercedes, but I've never seen such poor customer service from a luxury auto dealer. These little things do so much damage to the brand image. Over the past 2 years, I leased two Mercedes and bought one Lexus. I am never buying from South Bay again, especially after knowing that the service department is horrible. More