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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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August 09, 2021

Pablo, my service officer, was professional, friendly, knowledgeable and very caring. He immediately took charge of my car and kept me posted about the services being done. By far, and in my 15 years of More

by Ruhoom15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
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Aug 13, 2021 -

Mercedes-Benz of South Bay responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

August 08, 2021

Customer service is excellent and shipping /packaging is great. On line ordering system (flakey/at times!) More

by patrickfuhrman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees in parts dept
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Aug 13, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 07, 2021

Knowledge and great communication by service advisor Jacklyn. Expert service by the technician that replaced the engine in our vehicle. Would highly recommend to others. 👍🖖 More

by andrewnsellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacklyn Mohl
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Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

August 06, 2021

Frank Perry is a professional advisor, very knowledgeable, and made sure my car was serviced correctly. More

by mcbrahim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank perry
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Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

When we need any type of service to our 2018 CLA 250 Mercedes Benz, Frank Perri always takes good care of our car. Thanks Frank More

by CikeMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.

August 03, 2021

Great job, responded to all my concerns. They gave me a loaner that was a nice clean car. I would happily do business here again. More

by donald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi Donald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2021

Reliable dealer accurate advise easy to make an appointment wash car neatly More

by dhkeel@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank perri
Report | Print
Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Aug 19, 2021 -

dhkeel@gmail.com responded

Very satisfied service and advisor

August 02, 2021

EVERYONE at this dealership is extremely courteous, helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! More

by rosemary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi Rosemary, thank you so much for your positive comments about Mercedes-Benz of South Bay! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 31, 2021

Out standing customer service my issue was resolved, I like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. More

by saleimhanan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank perri
Report | Print
Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 30, 2021

Timely support, ease of loan car, all complete, clean and ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helpe More

by andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie?
Report | Print
Aug 19, 2021 -

Mercedes-Benz of South Bay responded

Andy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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