Mercedes-Benz of South Bay - Service Center

Great experience from scheduling online, easy drop off, Lyft ride back to work and pick up on time. Lyft ride back to work and pick up on time. More

The customer service at this dealership has been sub par ever since we bought our first car here. During our last visit to get a new SAM coded, the communication from the service technician Brad was non exi ever since we bought our first car here. During our last visit to get a new SAM coded, the communication from the service technician Brad was non existent. We took the car in last week to get the SAM coded. We had to take it back as none of the electrical components in the car were working. The car sat for over 48 hours. Brad never called us. We left several messages and never got any return calls. When we called a third time and asked for Brad’s supervisor, Brad got on the phone. It was as if he had never had a conversation with us about the diagnostics needed. His supervisor April was no help either. We called our long time independent mechanic and he advised us to pick up our car and he would take care of us. I would not recommend this dealership to anyone. More

Our service person provider, Brandi Lovelady, is awesome! She keeps us informed and solves any issues we have in a timely manner! She keeps us informed and solves any issues we have in a timely manner! More

picked the car up on wed after 7 days in shop $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report More

Very courteous, competent, and considerate.Thank you, Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well organized, More

I. Had a rattling noise and it was finally diagnosed as being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to give authorization and coverage for the repair by our warranty company. The necessary work was finally authorized and done after 3-4 days and the rattling noise is gone and the car now drives as well as it first did when purchased in 2016 when I bought the car. Very pleased with April and Amikar’s efforts to expedite this and get the necessary repairs done and covered by the extended warranty. More

Got a flat tire on Saturday and I had al the help needed the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! More

You’re in good hands with Frank Perri. He’s the best. Pays attention to the details Pays attention to the details More

Brad Parker was very helpful and my vehicle was ready when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. More

None, none, none. None, none,none,none,none, none,none, none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. More