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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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October 30, 2023

If you drive anything less than an S class or G wagon be prepared to wait in line. It’s like going to the dentist when you get the initial quote for even routine service. Went in for teeth cleaning and More

by hirammac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Report | Print
Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

October 30, 2023

Great customer service. All employees were very attentive. I talked to a couple managers too. More

by Ftm.gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Gutierrez, Monika Travis, Ivan Ceniceros & Mark Mehta
Report | Print
Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 24, 2023

Terrible dealership. Inflated service cost (1). Unable to fix Check Engine Light after 3 attempts and cost kept escalating with no resolution in sight (2). Decided to cut More

by Daschmoneit
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Sourial, David - Used Car Sales Manager, Ivan - Service
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October 24, 2023

I had a very pleasant experience with my last service at Southbay Mercedes Benz. My service manager Amilcar always attends to my requests regarding stuff needed with my car. He is very professional and acc More

by NeneCG76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Report | Print
Oct 28, 2023 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

October 23, 2023

My service advisor Sonia Gonzales is awesome she take good care of me and I appreciate that More

by flossiej1417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia gonzales
Report | Print
Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 22, 2023

The customer service Christopher provided was excellent. MB of South Bay will be the dealership I will choose to fulfill my future auto needs. Will definitely request Chris to assist me. More

by Eyvabost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

My experience is always pleasant Everyone is very friendly and helpful. Taking my vehicle for maintenance and working with Linda my service advisor was very pleasant. She was knowledgeable about my c More

by vixshp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Oct 22, 2023 -

vixshp14 responded

The staff from service area, the drop off, the service desk at the lobby, finance and sales floor. Everyone works well as a team, they are very friendly. I enjoy my experience and it feels nice to brouse the show room or shop and purchase merchandise. Each time my car gets a little service, I enjoy purchasing a little momento from the merchandise store.

Oct 22, 2023 -

vixshp14 responded

Thank you to all who work at Mercedes Benz. Stay friendly and courteous.

October 18, 2023

Worth the wait but you will wait and wait. Minor service takes hours. A smog check took 4 hours. More

by rafrb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

October 14, 2023

Jaclyn delivers top notch service And all of the other staff are very kind. I go back over and over again. More

by blackjack200398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Report | Print
Oct 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2023

I had a great experience with Christopher! He was very helpful and explained in detail regarding my car. The waiting area was super clean and quiet where I could work while waiting for my car. More

by brittneyidalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Oct 15, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

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