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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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544 Reviews of Mercedes-Benz of South Bay - Service Center

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November 10, 2021

Every time I’ve needed to take my car to Mercedes I choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect More

by Mikea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Nov 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Natalie here at Mercedes-Benz of South Bay! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

October 03, 2021

Frank Perri really went out of his way to explain and perform the needed service. Thanks, Frank! More

by struthersredondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Oct 05, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 30, 2021

To be honest, I wouldn’t recommend it to any of my families. I was not happy with the service More

by sallieafalava
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edward Bacilio and Brandi Lovelady
Oct 05, 2021 -

Mercedes-Benz of South Bay responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 513-5300. Take care!

September 16, 2021

This dealership is immaculate, everybody is very professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service repres More

by chris lewis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Moreno
Sep 18, 2021 -

Mercedes-Benz of South Bay responded

Hello Chris, it means so much to us that you chose our dealership! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

More
September 15, 2021

Visiting Frank Perri is like visiting Uncle Frank! There are problems, but they always result in conclusions. More

by 1happygrl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Medrano
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2021

Always a great experience working with these folks, fast effective and helpful. I’ll be back! Thank you More

by erikberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Erikberry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2021

Frank always does a great job. And I schedule my appointment directly with him so he always knows I’m coming. More

by Steve
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry, Frank
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Steve, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2021

Everyone there is very attentive ! It’s super clean all the time! Service Department very helpful ! More

by monica.contreras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amicar
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Monica, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2021

Most recent service was 5 star, especially for my service tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly More

by ronzagha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 10, 2021

I’m very disappointed on your team, 11 days to return my car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame More

by Galleguito1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Periis
Sep 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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