Mercedes-Benz of South Bay - Service Center

Every time I’ve needed to take my car to Mercedes I choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect to have my car back. By doing this, I don’t have to call to find out what is going on with my vehicle or wonder when I will have it back. She is always attentive and great to work with. It’s because of her that I actually do recommend Mercedes of South Bay to my friends and family citing the great interactions I’ve had so far with everyone. More

Frank Perri really went out of his way to explain and perform the needed service. Thanks, Frank! perform the needed service. Thanks, Frank! More

To be honest, I wouldn’t recommend it to any of my families. I was not happy with the service families. I was not happy with the service More

This dealership is immaculate, everybody is very professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service repres professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service representative, Pablo Moreno, once before everyone involved with my car knows what I want and what I need. They achieve a perfection of service that stands on its own. More

Visiting Frank Perri is like visiting Uncle Frank! There are problems, but they always result in conclusions. are problems, but they always result in conclusions. More

Always a great experience working with these folks, fast effective and helpful. I’ll be back! Thank you effective and helpful. I’ll be back! Thank you More

Frank always does a great job. And I schedule my appointment directly with him so he always knows I’m coming. appointment directly with him so he always knows I’m coming. More

Everyone there is very attentive ! It’s super clean all the time! Service Department very helpful ! the time! Service Department very helpful ! More

Most recent service was 5 star, especially for my service tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly via text or phone. Thats important to me as co9mmunication has been a bit of a weak suit at MBZ South Bay. More

I’m very disappointed on your team, 11 days to return my car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame More