Back

Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

Sort by
February 03, 2022

My service advisor, Sonia provided excellent service! All repairs were resolved on my first visit! More

by wcraparo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

February 03, 2022

We have dealt with Mercedes of SB since 2006. Paul was our initial service manager and gave us excellent service. Now we have Frank, and he has equaled the service level. We have 100% confidence in Merced More

by 4racs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 01, 2022

I received great customer service from Mercedes Benz of South Bay.. The service was performed quickly and at a reasonable price. More

by Tony Esq.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Feb 05, 2022 -

Mercedes-Benz of South Bay responded

Hi Tony, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 31, 2022

Labor, parts cost overpriced. Emily Solis very helpful , accommodating. Oil, filter changed took all day. More

by riobelrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Jan 31, 2022 -

riobelrey responded

Parts and labor over priced

January 27, 2022

Service was on time, fast and personalized. The agent, Arcie Cabacungan is excellent too. Best service! More

by Maluh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arcie Cabacungan
Jan 31, 2022 -

Mercedes-Benz of South Bay responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2022

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an aw More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service B
Jan 24, 2022 -

John responded

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an awesome job!

December 05, 2021

Ask for Pablo great experience does the work fast great work excellent awesome super happy More

by mtitan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo, Sydney Thorp
Dec 09, 2021 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 30, 2021

Wonderful service! Best to call for an appointment. Service team was professional, knowledgeable and friendly. More

by Karen Casares
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Solis, Sydney Thorp
Dec 06, 2021 -

Mercedes-Benz of South Bay responded

Hi Karen, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

November 10, 2021

Every time I’ve needed to take my car to Mercedes I choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect More

by Mikea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Nov 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Natalie here at Mercedes-Benz of South Bay! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

October 03, 2021

Frank Perri really went out of his way to explain and perform the needed service. Thanks, Frank! More

by struthersredondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Oct 05, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

...
48
...