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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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March 09, 2022

Every time I go there for a repair there is a gambit to sell me expensive items I don’t need while they don’t repair anything but the vines capable. EG brakes. Tires. More

by stevek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
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Mar 11, 2022 -

Mercedes-Benz of South Bay responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 513-5300 so we can work towards a resolution. We look forward to hearing from you. Take care!

March 06, 2022

I always receive excellent customer service overall I am always happy and my car is always taken care of. More

by Teremc99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki
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Mar 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

March 04, 2022

The service advisor was very helpful and reliable. They got back to me very quickly with what the problem was and how they were going to solve it More

by Gordonschaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Mar 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 04, 2022

Natalie did a great job of keeping me informed and the service was done on time More

by johntootlelaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Mar 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 04, 2022

Emily was amazing, attentive, did her job in a professional manner. She reached out to me at the end of the day with an update on my vehicle. More

by altamura1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Report | Print
Mar 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

March 04, 2022

Excellent service. Arcee was very helpful. He explained the service that I was receiving in detail More

by pminnitti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arcee
Report | Print
Mar 09, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 03, 2022

I wouldn't trust anyone else to work on my Mercedes Benz other than Mercedes Benz of South Bay. Brad attention to detail is really great! More

by Eric H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Parker
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Mar 06, 2022 -

Mercedes-Benz of South Bay responded

Hi Eric, thank you so much for your positive comments about Mercedes-Benz of South Bay! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2022

My service advisor Frank is very knowledgeable and truly cares about his customers and their vehicle. More

by Tlosburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Mar 06, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Frank here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 28, 2022

Dealership and service was great, but the time to receive my car back took almost three months. I bought my car new in December drove it for 2 weeks went on vacation and on the 7th of January it was in the s More

by Chacon jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Mar 03, 2022 -

Mercedes-Benz of South Bay responded

Hi. Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

February 27, 2022

This is a nice dealer with excellent customer service. Every experience there has been a great one. More

by makeupbyastrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arcee
Report | Print
Mar 01, 2022 -

Mercedes-Benz of South Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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