Mercedes-Benz of South Bay - Service Center

Always an excellent customer experience at South Bay. They consistently deliver on services as promised. I’m particular, working with Jacky keeps us coming back here over any other dealer. They consistently deliver on services as promised. I’m particular, working with Jacky keeps us coming back here over any other dealer. More

My experience was superior this visit. The advisor Frank was very understanding and professional. Great! The advisor Frank was very understanding and professional. Great! More

Our interaction with Frank Perri was very professional. He is very aware of all the needs of both of our cars and very personable to work with. He is very aware of all the needs of both of our cars and very personable to work with. More

Very good customer service friendly and informative very happy with my experience at this location 👍 happy with my experience at this location 👍 More

It is very frustrating when not only does the issue not get fixed multiple times, but the service advisor does not return my texts or calls. It's exhausting and I do not plan to return to this dealership i get fixed multiple times, but the service advisor does not return my texts or calls. It's exhausting and I do not plan to return to this dealership if I do not have to. More

My appointment was recognized & expected. Everyone was ready to do business in a very friendly and organized manor. I interfaced with 4 people and it was flawless. Follow up was exactly Everyone was ready to do business in a very friendly and organized manor. I interfaced with 4 people and it was flawless. Follow up was exactly the way they said it would be. Thank you. More

South Bay Mercedes servicer department has always been great to The Manning family and looking forward to service out car in the future. Great Service Frank P., great to The Manning family and looking forward to service out car in the future. Great Service Frank P., More

I have had a very uneven experience with this dealership. Some good, some bad: purchase was easy, can't say the same about the service department. I suppose part of my opinion is based on the fact that I h Some good, some bad: purchase was easy, can't say the same about the service department. I suppose part of my opinion is based on the fact that I hold Mercedes to a higher standard than other dealerships. However, this last time stood out for being the best I had ever experienced. Too bad it wasn't this way the previous three times. I do not understand why it would take a week to get a new tire. More

The employees that greeted me at the entrance were wonderful The service rep, Frank Perri is thorough. Just excellent! I thank him!! wonderful The service rep, Frank Perri is thorough. Just excellent! I thank him!! More

0n time and very professional! !! I went in for recall and right away made appointment Thank you !! I went in for recall and right away made appointment Thank you More